Subject: New Reply Received - Re: Thank you for collecting your order
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 15:06:30 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div dir="ltr">I WILL KEEP IT<div><br></div>
<div>THANK YOU</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Mar 7, 2021 at 5:19 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2194267</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2194267<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Humayun : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Naseem,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​We would like to inform you that we have created a return request for the item you have the issue. However, an email has been sent to you for updating your address please update your address through that email.</div>
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<div dir="ltr">As you will update the address our courier will contact you within 3-5 business days for the collection of the item.</div>
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<div dir="ltr">Your refund for SAR 60.00 will be refunded back in your bank account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
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<div style="color:rgb(34,34,34);margin-bottom:0.0001pt;line-height:normal"><b><i><span style='font-size:9.5pt;font-family:"Comic Sans MS"'>Thanks &amp; Regards</span></i></b></div>
<div style="color:rgb(34,34,34);margin-bottom:0.0001pt;line-height:normal">
<b style="font-size:12.8px"><i><span style='font-size:9.5pt;font-family:"Comic Sans MS"'>Naseem Kalappadan | </span></i></b><b><i><span style='font-size:9.5pt;font-family:"Comic Sans MS"'>Sales Manager | </span></i></b><b><i><span style='font-size:9.5pt;font-family:"Comic Sans MS"'>MOB: 966-50-6371045</span></i></b>
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<img src="cid:[email-masked]"> <br><div><div style="color:rgb(34,34,34);margin-bottom:0.0001pt;line-height:normal">
<b><i><span style='font-size:9.5pt;font-family:"Comic Sans MS"'>HAYAT COMM. CENTER, MADINA ROAD, </span></i></b><b><i><span style='font-size:9.5pt;font-family:"Comic Sans MS"'>JEDDAH, SAUDI ARABIA</span></i></b><br>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043199150369'>image001.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2194267