Subject: New Reply Received - Order No. 6279054753 - Double Payment
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 04:03:37 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Order No. 6279054753 - Double Payment  Ticket comment <div dir="ltr">
<div dir="ltr">Hello,<div><br></div>
<div>Yes, the issue was resolved. However my order has not yet been delivered.</div>
<div><br></div>
<div>Kindly expedite the delivery.</div>
<div><br></div>
<div>Thank you.</div>
<div><br></div>
<div>Regards,</div>
<div>Walter</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Mar 6, 2021 at 5:20 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2183516</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mohammad Humayun : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Walter,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We would like to inform you that there is no double payment on your order. The item which you have selected is of SAR 19.00 and SAR 10.00 is the delivery cost hence the total value was SAR 29.00 which was deducted and only once.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2183516