Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 13:53:53 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.   Ticket comment <div>Hey there </div>
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<div>The amount is lower than what I need to get back. </div>
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<div>Please call me ASAP .</div>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, March 6, 2021 2:46 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2194294] - Re:  Sorry, we had to cancel part of your order.
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<div dir="ltr">Hi Hana,<br>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and that was the last of their stock hence we took that out of your order and refunded you for them. You are still going to receive
 the remaining items.</div>
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<div dir="ltr">Your refund for AED 23.43 has been processed on 05/03/2021 with the transaction ID 169999990107862146. The amount will take 2-15 business days to be reflect back in your account.</div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.</div>
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<div>Our delivery partner will call you before delivering these items.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div>Your Friends,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2194294