Subject: New Reply Received - Reversal of Amount for Order No. - 4538932417
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 12:42:46 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Reversal of Amount for Order No. - 4538932417  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi,</div>
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Well thanks for your kind reply, its an honor.</div>
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Could you please let me know when this amount be credited back to my account? I have been consistently been following up with both Bank and Centrepoint over calls and emails but haven't got any proper feedback from either of you.</div>
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I already sent you the transaction details in my previous emails, what does this details mean? Below is the same for your reference.</div>
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<span style="margin:0px;font-size:12pt;color:black;background-color:rgb(255, 255, 255)">Transaction ID / Reference No. - 106014299403</span><br>
<span style="margin:0px;font-size:12pt;color:black;background-color:rgb(255, 255, 255)">Autho No.  / Authorization No. - 091747</span><br>
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<span style="margin:0px;font-size:12pt;color:black;background-color:rgb(255, 255, 255)">Awaiting for my amount reversal and credit back same to account.</span>
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<span style="margin:0px;font-size:12pt;color:black;background-color:rgb(255, 255, 255)">Thanks.</span>
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<span style="margin:0px;font-size:12pt;color:black;background-color:rgb(255, 255, 255)">Regards,</span>
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<span style="margin:0px;font-size:12pt;color:black;background-color:rgb(255, 255, 255)">Yousuff</span>
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+97433624148</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, March 5, 2021 7:49 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2177367] - Reversal of Amount for Order No. - 4538932417
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<div dir="ltr">Hi Yousuf,</div>
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<div style="color:rgb(51,51,51)">Thank you for shopping with us.<br style="font-weight:inherit; box-sizing:inherit">
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<div style="color:rgb(51,51,51)">We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br style="font-weight:inherit; box-sizing:inherit">
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<div style="color:rgb(51,51,51)">Please note that the transaction has only been authorised and not captured. An authorised transaction means that the transaction amount has been blocked by the card issuing bank.<br style="font-weight:inherit; box-sizing:inherit">
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<div style="color:rgb(51,51,51)">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br style="font-weight:inherit; box-sizing:inherit">
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<div style="color:rgb(51,51,51)">Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br style="font-weight:inherit; box-sizing:inherit">
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<div style="color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.<br style="font-weight:inherit; box-sizing:inherit">
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<div><span style="font-size:10.5pt">Your friends,</span></div>
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<span style="font-size:10.5pt">The</span><span> </span><span style="font-size:10.5pt">S</span><span dir="ltr" style="font-size:10.5pt">upport Team.</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2177367