Subject: New Reply Received - Re: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 10:15:09 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Dear all,
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<div>Thank you for following up and looking forward for what’s next hooked below.</div>
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<div>Thank you <br>
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<div>On 6 Mar 2021, at 12:19 PM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2181469</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammad Humayun : </div>
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<div dir="ltr">Hi Farah,<br>
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Thanks for getting in touch with us.<br>
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We are truly sorry for the inconvenience caused to you.<br>
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We would like to inform you that ​we have create a return for the item you have the issue. Our courier will contact you for the collection of the item within 3-5 business days.</div>
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<div dir="ltr">Your refund for AED 107.00 will be refunded back in the form of refund voucher.</div>
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We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
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Your friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2181469