Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 05 Mar 2021 17:49:35 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.  Ticket comment <div>Thank you </div>
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<br><div id="yMail_cursorElementTracker_1614966402475">I have ordered from the online and it have arrived with out a proper package like it was coming from a showroom but it was okay </div>
<div id="yMail_cursorElementTracker_1614966504843">Your website stool showing it is available </div>
<div id="yMail_cursorElementTracker_1614966531417">When is the refund will be processed? </div>
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<div id="yMail_cursorElementTracker_1614966552471">Thank you </div>
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<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 5, 2021 at 3:56 PM, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv4072391863"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Lina,<br><br>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that the items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. </div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why these items were cancelled and you received a notification regarding the same items.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180421