Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 13:00:40 +0000 (UTC)

Hi Mohammad Humayun,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto">Dear seller,<div dir="auto"><br></div>
<div dir="auto">Please refrain from giving wrong statements, knowing the fact that your courier team dealt the delivery unprofessionaly. I explained the whole scenario to your service team several times and courior company called Shippa as well.</div>
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<div dir="auto">If iam not mistaken, 3rd or 4th day after placing the order one of the delivery man from shippa called me in morning and he said he have my package with him. Story starts from here. This gentlemen ask me to share location through whatsapp and i did it right away. (Screen shot Attached). By evening i followup with him and i was informed that it is not his Zone of delivery and he has passed the information to other person who is assigned for this zone. From that day i was keep on chasing shippa and max team aswell. No one called me regarding the delivery. After several promises from your team and shippa team, i was informed that items were returned back. This shows how your team gives false promises and ends up like this. The worst part is max team dont even know that shippa was returning the package back and Still promising me that package is on the way and will be delivered soon&#129315;. Since i was chasing them each day..i was fully updated whats going on.</div>
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<div dir="auto">There is no point in talking the same things again and again. Anyways I have placed new order expecting that the same will not repeated again.</div>
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<div dir="auto">Regards,</div>
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<div dir="auto">Robin </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 12 Feb 2021, 3:24 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Robin,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>We would like to inform you that our courier partner tried to contact you on (+971552811005) thrice on 3 different days but didn't receive any response from your end.<br><br>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.<br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team.</div></div></div>

	

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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043192712451'>Screenshot_20210215-165916_WhatsApp.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2057515