Subject: Ticket Assigned - Conversation with Rolling Juice
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 22:50:42 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Juice Rolling Juice                    Hi           02:35 AM, 15th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            02:35 AM, 15th Feb                     Rolling Juice                    Hoping u r good           02:36 AM, 15th Feb                   Mohammad                   Alhumdulillah           02:36 AM, 15th Feb                   Mohammad                   How may I help you ?           02:36 AM, 15th Feb                     Rolling Juice                    Any update  about my order           02:36 AM, 15th Feb                     Rolling Juice                    Sorry for msg daily           02:37 AM, 15th Feb                   Mohammad                   no issue as i  can check you case is already escalated by our team member and as we will get an update we will our self update you on [email-masked]           02:38 AM, 15th Feb                     Rolling Juice                    How much time it take           02:38 AM, 15th Feb                   Mohammad                   Usually it do not take much time but due to some technical issue it is getting delayed           02:39 AM, 15th Feb                     Rolling Juice                    Now I am tried  of same reply           02:39 AM, 15th Feb                   Mohammad                   but be assure we will resolve it           02:39 AM, 15th Feb                   Mohammad                   ican understand your frustration           02:39 AM, 15th Feb                   Mohammad                   B           02:39 AM, 15th Feb                     Rolling Juice                    It been 20 days           02:39 AM, 15th Feb                   Mohammad                   We are also taking daily follow ups with warehouse           02:39 AM, 15th Feb                   Mohammad                   we are on it and we will get it solved           02:40 AM, 15th Feb                     Rolling Juice                    Can u plz file again same complaint  so they make it faster           02:41 AM, 15th Feb                   Mohammad                   Complain is already there and we are also daily asking to make it fast           02:42 AM, 15th Feb                   Mohammad                   Please just give us little more time and it will be ready           02:42 AM, 15th Feb                     Rolling Juice                    Can I get my money back           02:42 AM, 15th Feb                   Mohammad                   you can but we will make the order ready asap           02:43 AM, 15th Feb                     Rolling Juice                    Can u please tell me the procedure           02:43 AM, 15th Feb                     Rolling Juice                    If in 2 days I ll not get my parcel I want to return my money           02:44 AM, 15th Feb                   Mohammad                   Sure Noted that           02:45 AM, 15th Feb                     Rolling Juice                    As u know how hard to earn money and I dont want to waste money           02:45 AM, 15th Feb                     Rolling Juice                    It's just wasted to your time and my time           02:46 AM, 15th Feb                     Rolling Juice                    Plz tell me the procedure how to refund my amount           02:46 AM, 15th Feb                   Mohammad                   We need to put a request for cancellation and the amount will be refunded back in account within 2-15 business days           02:47 AM, 15th Feb                     Rolling Juice                    Ok on 17 feb I ll wait           02:47 AM, 15th Feb                   Mohammad                   sure thanks for cooperation           02:48 AM, 15th Feb                     Rolling Juice                    Otherwise I ll refund my amount after 2 days           02:48 AM, 15th Feb                   Mohammad                   noted that           02:48 AM, 15th Feb                     Rolling Juice                    Ok hope to get my parcel in 2 days           02:49 AM, 15th Feb                     Rolling Juice                    And not to disturb u again           02:49 AM, 15th Feb                   Mohammad                   sure thanks           02:50 AM, 15th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:50 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2102071