Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 18:26:28 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:04 PM, 14th Feb                   Bot                   Hi again!           10:04 PM, 14th Feb                     User                    I have ordered this item and suddenly it is showing cancelled           10:04 PM, 14th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            10:04 PM, 14th Feb                   Mohammad                   it was cancelled by the system due to out of stock           10:04 PM, 14th Feb                     User                    Ok but i dnt want refund because it will refund me only 48 while its 50, so i want to replace it by xs size which is available           10:05 PM, 14th Feb                     User                    How todo that           10:05 PM, 14th Feb                   Mohammad                   exchange is not possible           10:06 PM, 14th Feb                   Mohammad                   only refund for cancelled items           10:06 PM, 14th Feb                     User                    Yah but i ddnt cancel it! And after taking the payment already you are saying it is cancelled           10:07 PM, 14th Feb                     User                    Now refund will take 14 days           10:07 PM, 14th Feb                     User                    This is not my mistake           10:07 PM, 14th Feb                   Mohammad                   I know but the return policy is this only           10:08 PM, 14th Feb                   Mohammad                   the item is out of stock that is why cancelled           10:08 PM, 14th Feb                     User                    And cancelling policy is this way?? After a client pay full amount it will suddenly cancel by itself and force the client to wait for his refund which was not his mistake           10:08 PM, 14th Feb                     User                    It should show out of stock before taking my money           10:09 PM, 14th Feb                     User                    This is un acceptable           10:09 PM, 14th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           10:12 PM, 14th Feb                     User                    Thank you for your order. Order 9635390284 for Schiffli Detail Top with Round... +24more item(s) for AED  878.75 is confirmed. Expect delivery by 16-02-2021.           10:12 PM, 14th Feb                   Mohammad                   AED 1.32 was the voucher value which is non refund able           10:13 PM, 14th Feb                   Mohammad                   the amount deducted from your side is fully refunded           10:14 PM, 14th Feb                   Mohammad                   AED 46.69 in bank and AED 1.97 in my credit           10:14 PM, 14th Feb                     User                    Ok!! It will take 14 days now, i tried your refunds before! My problem is that you cannot simply take the amount and force me to wait to get it back           10:14 PM, 14th Feb                     User                    If its out of stock show it is out of stock           10:15 PM, 14th Feb                     User                    This is considered fooling           10:15 PM, 14th Feb                   Mohammad                   i can understand but due to technical error the site is not updated yet           10:15 PM, 14th Feb                   Mohammad                   we are working on it           10:16 PM, 14th Feb                   Mohammad                   and will resolve it soon           10:16 PM, 14th Feb                   Mohammad                   Is there anything else I can help ?           10:16 PM, 14th Feb                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:26 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2101488