Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 17:35:22 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:21 PM, 14th Feb                     User                    I made an order as guest           09:22 PM, 14th Feb                     User                    and I received the items           09:22 PM, 14th Feb                     User                    but I want to return some of them           09:22 PM, 14th Feb                     User                    can I           09:22 PM, 14th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:23 PM, 14th Feb                   Mohammad                   yes you can do it           09:23 PM, 14th Feb                     User                    Is it okay to return bras?           09:23 PM, 14th Feb                     User                    they are untouched           09:24 PM, 14th Feb                   Mohammad                   Bras are non return able items           09:26 PM, 14th Feb                     User                    even if they are in original packing?           09:26 PM, 14th Feb                   Mohammad                   Is it packed the way it was ?           09:26 PM, 14th Feb                     User                    they come 2 in one set non touched           09:27 PM, 14th Feb                   Mohammad                   Means completely packed ?           09:27 PM, 14th Feb                     User                    yes           09:27 PM, 14th Feb                   Mohammad                   order number please ?           09:27 PM, 14th Feb                     User                    the 2 are still packaged together           09:27 PM, 14th Feb                     User                    9635182601 here           09:28 PM, 14th Feb                   Mohammad                   please be on hold           09:28 PM, 14th Feb                     User                    ok           09:28 PM, 14th Feb                   Mohammad                   159965495 - - Bow Detail Bra with Hook and Eye Closure - Set of 2 this one ?           09:28 PM, 14th Feb                     User                    yes           09:28 PM, 14th Feb                   Mohammad                   ok just a min           09:28 PM, 14th Feb                     User                    ok           09:28 PM, 14th Feb                   Mohammad                   it is showing qty 3           09:28 PM, 14th Feb                     User                    i will return 2 of the packages           09:29 PM, 14th Feb                   Mohammad                   do you want to return all 3           09:29 PM, 14th Feb                   Mohammad                   ok i got it           09:29 PM, 14th Feb                     User                    No only 2           09:29 PM, 14th Feb                   Mohammad                   ok i have created a return           09:30 PM, 14th Feb                     User                    Ok thankyou           09:30 PM, 14th Feb                   Mohammad                   an eamil will be sent to update the address for the collection           09:30 PM, 14th Feb                     User                    i receive 50 AED for the 2           09:30 PM, 14th Feb                     User                    right?           09:30 PM, 14th Feb                   Mohammad                   please update the address from that email           09:31 PM, 14th Feb                   Mohammad                   yes 50           09:31 PM, 14th Feb                     User                    okay           09:31 PM, 14th Feb                   Mohammad                   after the addreess will be updated           09:31 PM, 14th Feb                   Mohammad                   ourcourier will contact you for the collection           09:31 PM, 14th Feb                     User                    and the delivery will come home take the items with no charges on me right?           09:31 PM, 14th Feb                   Mohammad                   its free do not worry           09:31 PM, 14th Feb                     User                    okay thankyou!           09:31 PM, 14th Feb                   Mohammad                   welcome           09:33 PM, 14th Feb                   Mohammad                   Is there anything else I can help ?           09:33 PM, 14th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:35 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2101279