Subject: Ticket Assigned - Conversation with Purring Helmet
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 16:49:18 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Purring Helmet Purring Helmet                    Hi           08:23 PM, 14th Feb                     Purring Helmet                    it’s really surprising that your team doesn’t have the seriousness to respond to a genuine complaint           08:23 PM, 14th Feb                     Purring Helmet                    I have placed an order:7435205588 and clearly stated being a head of a business division to initiate my delivery on a Saturday 20th fed with a specific time of 10-2 pm           08:25 PM, 14th Feb                     Purring Helmet                    Till 5:30pm today in the evening on 14th feb I don’t get any update           08:25 PM, 14th Feb                     Purring Helmet                    while casually checking the system the update in system states product is delivered           08:26 PM, 14th Feb                     Purring Helmet                    surprisingly I am no where there no update no calls no info at all           08:26 PM, 14th Feb                     Purring Helmet                    Purely a disappointing service for a regular customer who followed your system and process           08:26 PM, 14th Feb                     Purring Helmet                    I need an update how come the delivery person cheats and no action is taken by your company till now           08:27 PM, 14th Feb                     Purring Helmet                    I have not received any items           08:28 PM, 14th Feb                     Purring Helmet                    can I have a serious reply and action           08:29 PM, 14th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            08:40 PM, 14th Feb                     Purring Helmet                    Pls see the above chats           08:41 PM, 14th Feb                     Purring Helmet                    or you want me to retype again           08:41 PM, 14th Feb                   Mohammad                   you do not received the order and it is marked as delivered ? right ?           08:42 PM, 14th Feb                     Purring Helmet                    Yes           08:42 PM, 14th Feb                   Mohammad                   Please allow me to check it for you.            08:42 PM, 14th Feb                     Purring Helmet                    and it’s surprising that delivery person says delivered           08:42 PM, 14th Feb                     Purring Helmet                    I have placed an order:7435205588 and clearly stated being a head of a business division for a company to initiate my delivery on a Saturday 20th fed with a specific time of 10-2 pm           08:43 PM, 14th Feb                     Purring Helmet                    Why is the delivery date and time deviated then what is the point in placing a request with specific details           08:44 PM, 14th Feb                   Mohammad                   Hold on please           08:44 PM, 14th Feb                   Mohammad                   I need to check with courier           08:44 PM, 14th Feb                   Mohammad                   Please allow me some time to work on it           08:44 PM, 14th Feb                   Mohammad                   Please share the email           08:44 PM, 14th Feb                     Purring Helmet                    [email-masked] and [email-masked]           08:45 PM, 14th Feb                   Mohammad                   the one you used in shopping ?           08:45 PM, 14th Feb                   Mohammad                   [email-masked]           08:45 PM, 14th Feb                   Mohammad                   this is the one right ?           08:45 PM, 14th Feb                     Purring Helmet                    Yes           08:46 PM, 14th Feb                     Purring Helmet                    my mobile is 38385139           08:46 PM, 14th Feb                   Mohammad                   sure           08:46 PM, 14th Feb                   Mohammad                   I will check with them and come back to you           08:46 PM, 14th Feb                     Purring Helmet                    I need an update how come the delivery person cheats and shows in system as delivered           08:47 PM, 14th Feb                     Purring Helmet                    it’s disappointing as the paid up value is 100bd close to           08:47 PM, 14th Feb                   Mohammad                   I can understand please let me forward the case           08:47 PM, 14th Feb                   Mohammad                   Is there anything else I can help ?           08:47 PM, 14th Feb                     Purring Helmet                    No and when can I have an update           08:48 PM, 14th Feb                     Purring Helmet                    should I register a police ck           08:48 PM, 14th Feb                   Mohammad                   within 24-48 hours           08:48 PM, 14th Feb                   Mohammad                   I will resolve it before that           08:48 PM, 14th Feb                     Purring Helmet                    Okai hopefully I trust your words           08:48 PM, 14th Feb                   Mohammad                   Thanks for cooperation           08:49 PM, 14th Feb                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:49 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2101100