Subject: Refund approval for order number 9633230674
From: MOHAMMAD HUMAYUN <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 13 Feb 2021 17:55:37 -0700 (MST)

Hi Team, 

Order number : 9633230674 
Ticket ID : 2084021 

AWB number : FP020421001811 

Issue; customer is complaining about one missing item in the order item name (162903266 - Dolce & Gabbana - Dolce & Gabbana 3 L'Imperatrice Pour Femme Eau De Toilette - 100 ml) AED 139.00 
Escalated to warehouse and got the confirmation that item was shipped. Pushed back many times but again customer is claiming that she has not received the item. Kindly assist on this. 

Regards, 
Humayun.