Subject: Ticket Assigned - Conversation with Whirring Truck
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 20:52:31 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Whirring Truck Whirring Truck                    Hi           12:23 AM, 14th Feb                     Whirring Truck                    Hi for Order #6261916082           12:23 AM, 14th Feb                     Whirring Truck                    Is anybody there?           12:30 AM, 14th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            12:32 AM, 14th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:35 AM, 14th Feb                     Whirring Truck                    Hi for Order #6261916082           12:35 AM, 14th Feb                     Whirring Truck                    Since one month no one is coming to pick up my return           12:36 AM, 14th Feb                     Whirring Truck                    I.am just fed up of complaining again and again           12:36 AM, 14th Feb                   Mohammad                   Please allow me to check it for you.            12:36 AM, 14th Feb                     Whirring Truck                    Can I return it in store at least??           12:36 AM, 14th Feb                   Mohammad                   i can see that your case is in progress with our team and our team members are working on it           12:38 AM, 14th Feb                   Mohammad                   already escalated to courier           12:38 AM, 14th Feb                   Mohammad                   but if you want you can also do the return to the store as well           12:38 AM, 14th Feb                     Whirring Truck                    What is the procedure to return un store?           12:39 AM, 14th Feb                   Mohammad                   simply go there tell the order number and give the items back you can say courier is delaying for pick up so i will return in store           12:39 AM, 14th Feb                     Whirring Truck                    Ok I.just want to exchange for another size can I do that?           12:40 AM, 14th Feb                   Mohammad                   sorry exchange is not possible           12:40 AM, 14th Feb                   Mohammad                   on return and refund           12:41 AM, 14th Feb                   Mohammad                   only*           12:41 AM, 14th Feb                     Whirring Truck                    Ok           12:41 AM, 14th Feb                   Mohammad                   Is there anything else I can help ?           12:41 AM, 14th Feb                     Whirring Truck                    So is there any possibility that the courier will pick it up?           12:43 AM, 14th Feb                   Mohammad                   yes they will           12:51 AM, 14th Feb                   Mohammad                   but if you are comfortable you can return it on store also           12:51 AM, 14th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 AM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096671