Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 19:11:36 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:40 PM, 13th Feb                     User                    I want to resend my cancelled items           10:41 PM, 13th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            10:41 PM, 13th Feb                     User                             10:44 PM, 13th Feb                     User                    Why I still have the same amount even if I cancelled items?           10:45 PM, 13th Feb                     User                    And my total credit has not been fully refunded?           10:46 PM, 13th Feb                     User                    Hellooo???           10:46 PM, 13th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           10:47 PM, 13th Feb                     User                    Yes           10:48 PM, 13th Feb                     User                    9635325815           10:48 PM, 13th Feb                     User                    I wish to cancel all the items pls           10:49 PM, 13th Feb                     User                    Hello Mohamed           10:50 PM, 13th Feb                   Mohammad                   Please allow me to check it for you.            10:51 PM, 13th Feb                     User                    Thank you           10:51 PM, 13th Feb                   Mohammad                   it is on COD you can refuse the order when courier will arrive           10:52 PM, 13th Feb                   Mohammad                   Is there anything else I can help ?           10:52 PM, 13th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           10:54 PM, 13th Feb                     User                    How about my cancelled items?           10:54 PM, 13th Feb                     User                    Yes I’m with you           10:54 PM, 13th Feb                     User                    You can check that there are cancelled items           10:54 PM, 13th Feb                   Mohammad                   Yes i can see           10:55 PM, 13th Feb                   Mohammad                   almost all are cancelled only 2 are left           10:55 PM, 13th Feb                     User                    Yes.           10:55 PM, 13th Feb                   Mohammad                   you can just refuse the order it is no issue           10:55 PM, 13th Feb                     User                    But why they only refunded only 26 instead of the whole 29.50?           10:57 PM, 13th Feb                     User                    I mean 49.50           10:57 PM, 13th Feb                     User                             10:57 PM, 13th Feb                   Mohammad                   full my credit will be refunded           10:58 PM, 13th Feb                   Mohammad                   do not worry           10:58 PM, 13th Feb                     User                    Meaning, i will receive the remaining of 49.50?           10:58 PM, 13th Feb                     User                    Hi, I'm not getting a response from you. Are we still connected?           11:01 PM, 13th Feb                   Mohammad                   yes you will receive it back           11:03 PM, 13th Feb                   Mohammad                   Is there anything else I can help ?           11:03 PM, 13th Feb                     User                    Is there any way I can proceed the cancelled items in this order without any charge?           11:05 PM, 13th Feb                   Mohammad                   no we are sorry for this           11:06 PM, 13th Feb                     User                    Last question, how many days I will receive the remaining of the 49.50? Thanks           11:08 PM, 13th Feb                   Mohammad                   when you will refuse the order it will be sent back to the warehouse and after that the amount will be refunded           11:08 PM, 13th Feb                   Mohammad                   it will not take more that 4-5 days           11:09 PM, 13th Feb                   Mohammad                   Is there anything else I can help ?           11:09 PM, 13th Feb                     User                    Thank you so much Mohammad. Happy valentines and keepsafe!           11:10 PM, 13th Feb                   Mohammad                   welcome           11:11 PM, 13th Feb                   Mohammad                   same to you           11:11 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:11 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096442