Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 18:58:46 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello I need to speak to someone please           10:29 PM, 13th Feb                     User                    I initiated a request to return an item early February it failed because no one contacted me to pick it up, over a week ago I contacted you and you raised again a new request and again it’s been way more than 1 week and no shipment company contacted me to pick it up.           10:30 PM, 13th Feb                     User                    Now I want my refund for this item regardless if anyone comes to pick it up as planned, I purchased another one later with the right size           10:31 PM, 13th Feb                     User                    It’s still showing as return requested           10:33 PM, 13th Feb                     User                    please I want my money back as I’ve Ben trying to return this item without success and clearly it’s not my fault           10:33 PM, 13th Feb                     User                    just want to close this case           10:33 PM, 13th Feb                     User                    I am fed up           10:33 PM, 13th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            10:38 PM, 13th Feb                     User                    Please read above           10:38 PM, 13th Feb                     User                    As you can see from the image the last return request was on Jan 29!           10:39 PM, 13th Feb                     User                    We are feb 13 and still the item is with me and the money not refunded to me!           10:40 PM, 13th Feb                     User                    this is not acceptable           10:40 PM, 13th Feb                     User                    I don’t know what else I should say, i am a big customer of Centrepoint but for that it’s a complete failure           10:41 PM, 13th Feb                     User                    The second time the perso on the phone from your team promised me this will be solved but proof is it’s not           10:42 PM, 13th Feb                   Mohammad                   item is not collected ?           10:43 PM, 13th Feb                     User                    No!           10:43 PM, 13th Feb                     User                    I’m desperate           10:43 PM, 13th Feb                     User                    I don’t know what else I should do I’ve spent a lot of money calling you frpk           10:44 PM, 13th Feb                     User                    From my mobile           10:44 PM, 13th Feb                     User                    this hasn’t helped apparently           10:44 PM, 13th Feb                     User                    all           10:44 PM, 13th Feb                     User                    All           10:44 PM, 13th Feb                     User                    All this time I’m waiting for a shipping company to get in touch with me and nothing!           10:45 PM, 13th Feb                     User                    This is the first time it happens to me with this item           10:45 PM, 13th Feb                     User                    I’ve never had any issue in the past with returning or receiving things from you           10:46 PM, 13th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           10:49 PM, 13th Feb                     User                    Are you still here??           10:49 PM, 13th Feb                     User                    6258579247           10:49 PM, 13th Feb                   Mohammad                   Please allow me to check it for you.            10:50 PM, 13th Feb                   Mohammad                   Please share your full and complete address for the collection           10:51 PM, 13th Feb                     User                    It’s still the same as usual           10:52 PM, 13th Feb                     User                    I haven’t changed it           10:52 PM, 13th Feb                     User                    I always receive my parcels here I’m always contacted on WhatsApp           10:52 PM, 13th Feb                     User                    the issue is that I’m not contacted at all           10:52 PM, 13th Feb                     User                    and I don’t know why           10:52 PM, 13th Feb                     User                    I don’t what’s wrong in the process but in no way it’s my fault here I’m trying my best to get this item back to you and get my money back           10:53 PM, 13th Feb                   Mohammad                   4700 King Abdullah University of Science and Technology - KAUST, Thuwal 23955-6900, Give to Gate 1 - UPS Then G-1740 Give to Gate 1 - UPS Then G-1740           10:53 PM, 13th Feb                   Mohammad                   this is the address which we have i this correct ?           10:53 PM, 13th Feb                   Mohammad                   King Abdullah University Of Science And Technology Towal           10:54 PM, 13th Feb                     User                    as I told you I purchased the exact same after that in a bigger size because I was so sure you would pick it up and refund me; if I knew this wouldn’t work I wouldn’t have bought it!           10:54 PM, 13th Feb                     User                    yes           10:54 PM, 13th Feb                   Mohammad                   Please allow us some time we will make the collection on priority           10:54 PM, 13th Feb                     User                    it’s 100% correct and I always received my parcels           10:54 PM, 13th Feb                   Mohammad                   please also share the mobile number           10:55 PM, 13th Feb                     User                    Why after 2 weeks it wasn’t collected           10:55 PM, 13th Feb                     User                    0544701729           10:55 PM, 13th Feb                     User                    your colleagues took my number also last time and it didn’t work nobody contacted me           10:55 PM, 13th Feb                     User                    this never happened to Me           10:55 PM, 13th Feb                   Mohammad                   I can understand the frustration you are going with           10:56 PM, 13th Feb                   Mohammad                   Keeping this an rare case we ask some time and make the collection on priority           10:56 PM, 13th Feb                     User                    As you see this issue is since January so the parcel is in the car ready and I’m just waiting to be contacted since then!           10:56 PM, 13th Feb                   Mohammad                   you will be please be assured           10:57 PM, 13th Feb                     User                    I just want to send it back and get my money back           10:57 PM, 13th Feb                   Mohammad                   we will forward the concern to the courier to make it asap           10:57 PM, 13th Feb                   Mohammad                   ok           10:57 PM, 13th Feb                   Mohammad                   Is there anything else I can help ?           10:57 PM, 13th Feb                     User                    That’s all           10:57 PM, 13th Feb                     User                    if this is solved soon I’ll be happy           10:57 PM, 13th Feb                     User                    that’s all I’ve been asking for           10:57 PM, 13th Feb                     User                    thank you I hope I don’t have to contact you again for this           10:58 PM, 13th Feb                   Mohammad                   sure i ll do that for you           10:58 PM, 13th Feb                   Mohammad                   welcome           10:58 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:58 PM, 13th Feb                     User                    Thanks you too           10:58 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096406