Subject: Ticket Assigned - Conversation with Chugging Shoe
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 18:53:11 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chugging Shoe Chugging Shoe                    Yes           10:19 PM, 13th Feb                     Chugging Shoe                    I'd like to inquire about returning the product mentioned           10:19 PM, 13th Feb                     Chugging Shoe                    There?           10:20 PM, 13th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:23 PM, 13th Feb                   Hamza                   we request you to please elaborate your concern so that we can assist you accordingly with this.           10:23 PM, 13th Feb                     Chugging Shoe                    Hi           10:24 PM, 13th Feb                     Chugging Shoe                    I'd like to inquire about returning a product           10:25 PM, 13th Feb                     Chugging Shoe                    6261608345           10:25 PM, 13th Feb                     Chugging Shoe                    The order number           10:25 PM, 13th Feb                     Chugging Shoe                    What's the procedure for placing a return           10:25 PM, 13th Feb                     Chugging Shoe                    ?           10:25 PM, 13th Feb                     Chugging Shoe                    And will I get cashback in person or what?           10:26 PM, 13th Feb                     Chugging Shoe                    Is this elaboration enough?           10:26 PM, 13th Feb                     Chugging Shoe                    I request a reply in timely manner           10:27 PM, 13th Feb                     Chugging Shoe                    As I haven't got a full day in hand           10:28 PM, 13th Feb                   Hamza                   Could you please elaborate why you want to return the product           10:32 PM, 13th Feb                     Chugging Shoe                    Hello?           10:34 PM, 13th Feb                     Chugging Shoe                    Do I have to?           10:35 PM, 13th Feb                     Chugging Shoe                    It doesn't seem to fulfill its claim           10:35 PM, 13th Feb                     Chugging Shoe                    It says can hold upto 15kgs, but I don't find it stable or rock solid enough to.. Especially the bouncer           10:36 PM, 13th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            10:39 PM, 13th Feb                     Chugging Shoe                    Hello           10:39 PM, 13th Feb                     Chugging Shoe                    I'd like to return a product           10:39 PM, 13th Feb                     Chugging Shoe                    What's the procedure?           10:39 PM, 13th Feb                     Chugging Shoe                    6161608345           10:39 PM, 13th Feb                     Chugging Shoe                    Order number           10:39 PM, 13th Feb                   Mohammad                   Please allow me to check it for you.            10:42 PM, 13th Feb                   Mohammad                   can not find the order with the given number           10:42 PM, 13th Feb                     Chugging Shoe                    Sure           10:43 PM, 13th Feb                     Chugging Shoe                    Give me a moment           10:43 PM, 13th Feb                     Chugging Shoe                    The order has already been received last month           10:43 PM, 13th Feb                     Chugging Shoe                             10:45 PM, 13th Feb                   Mohammad                   i need the correct order number           10:45 PM, 13th Feb                     Chugging Shoe                    Look for yourself           10:45 PM, 13th Feb                     Chugging Shoe                    It's the same I've mentioned           10:46 PM, 13th Feb                   Mohammad                   I can not see any return is created yet           10:46 PM, 13th Feb                     Chugging Shoe                    I want to know about the return           10:46 PM, 13th Feb                     Chugging Shoe                    The procedure to place a return           10:46 PM, 13th Feb                     Chugging Shoe                    I'll do it myself           10:46 PM, 13th Feb                     Chugging Shoe                    I want to know how to return           10:47 PM, 13th Feb                     Chugging Shoe                    And how will the cash be credited           10:47 PM, 13th Feb                     Chugging Shoe                    Into centrepoint account or what?           10:47 PM, 13th Feb                   Mohammad                   We apologies but return can not be made for WWD items           10:48 PM, 13th Feb                   Mohammad                   Please elaborate the issue with the product ?           10:48 PM, 13th Feb                     Chugging Shoe                    WWD           10:48 PM, 13th Feb                     Chugging Shoe                    What does that stand for?           10:48 PM, 13th Feb                     Chugging Shoe                    The issue is, it doesn't claim to be holding 15kgs for a bouncer           10:48 PM, 13th Feb                     Chugging Shoe                    I'm not at all happy with it           10:49 PM, 13th Feb                   Mohammad                   We need approval from the team and only then we can proceed           10:50 PM, 13th Feb                     Chugging Shoe                    Okay           10:50 PM, 13th Feb                     Chugging Shoe                    Do let me know if there's an approval in my favour           10:50 PM, 13th Feb                     Chugging Shoe                    Email [email-masked]           10:51 PM, 13th Feb                     Chugging Shoe                    Contact 558960102           10:51 PM, 13th Feb                   Mohammad                   sure we will get back to you on [email-masked]           10:52 PM, 13th Feb                   Mohammad                   as we will get an update           10:52 PM, 13th Feb                   Mohammad                   Is there anything else I can help ?           10:52 PM, 13th Feb                     Chugging Shoe                    Okay           10:52 PM, 13th Feb                     Chugging Shoe                    No           10:52 PM, 13th Feb                   Mohammad                   thanks and welcome           10:52 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:52 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096394