Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 17:50:55 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, i was doing a check out but the app hanged.           09:35 PM, 13th Feb                     User                    I tried once more but still           09:35 PM, 13th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:35 PM, 13th Feb                     User                    i cant get through the payment           09:35 PM, 13th Feb                     User                    I was doing a checkout, but my payment didnt push through. Im scared now maybe ill have 2 payment verification on process.           09:36 PM, 13th Feb                     User                    Can you help me out with this           09:36 PM, 13th Feb                   Mohammad                   please share the email           09:37 PM, 13th Feb                     User                    [email-masked]           09:37 PM, 13th Feb                   Mohammad                   i can not find any order with this email           09:38 PM, 13th Feb                     User                    So does that mean my payment didnt push through?           09:39 PM, 13th Feb                     User                             09:40 PM, 13th Feb                     User                    This is the order number           09:40 PM, 13th Feb                   Mohammad                   please share the email which you use for shopping account           09:40 PM, 13th Feb                     User                             09:42 PM, 13th Feb                     User                    [email-masked]           09:42 PM, 13th Feb                   Mohammad                   [email-masked] this email is used           09:42 PM, 13th Feb                     User                    Yes           09:43 PM, 13th Feb                   Mohammad                   yes it is under verifying payment           09:43 PM, 13th Feb                     User                    What happens if i will be charged with both orders?           09:44 PM, 13th Feb                   Mohammad                   you can return one order           09:44 PM, 13th Feb                   Mohammad                   and amount will be refunded           09:44 PM, 13th Feb                   Mohammad                   Is there anything else I can help ?           09:45 PM, 13th Feb                     User                    Can you cancel the order from your side?           09:46 PM, 13th Feb                     User                    just to avoid all this inconvenience?           09:47 PM, 13th Feb                   Mohammad                   we are sorry but we are not authorized to do that           09:47 PM, 13th Feb                     User                    so what is the process of the return?           09:47 PM, 13th Feb                   Mohammad                   I can understand but it is not sure also that both order will be placed           09:47 PM, 13th Feb                     User                    i need to call which number?           09:47 PM, 13th Feb                   Mohammad                   may be one will get cncelled           09:48 PM, 13th Feb                     User                    that is big maybe           09:48 PM, 13th Feb                   Mohammad                   i suggest you to kindly wait untill payment is processing           09:48 PM, 13th Feb                     User                    Alright           09:50 PM, 13th Feb                   Mohammad                   Is there anything else I can help ?           09:50 PM, 13th Feb                     User                    Thank you           09:50 PM, 13th Feb                   Mohammad                   welcome           09:50 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:50 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096211