Subject: Ticket Assigned - Conversation with hjquibilan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 17:38:21 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hjquibilan hash                    Hello wrong item received           09:21 PM, 13th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:21 PM, 13th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           09:21 PM, 13th Feb                     hash                             09:23 PM, 13th Feb                     hash                    I received teether instead of pacifier           09:23 PM, 13th Feb                     hash                    I received dr. Brown's teether instead of glow in the dark pacifier           09:24 PM, 13th Feb                   Mohammad                   We apologies           09:25 PM, 13th Feb                   Mohammad                   i will create a return for the item           09:25 PM, 13th Feb                     hash                    The thing is my husband opened it. Because he doesn't know the list of my orders           09:26 PM, 13th Feb                   Mohammad                   Original packing is there ?           09:26 PM, 13th Feb                     hash                    Yes but he cut it with scissors is that fine?           09:27 PM, 13th Feb                   Mohammad                   no issue           09:28 PM, 13th Feb                     hash                    Ok           09:28 PM, 13th Feb                   Mohammad                   Please keep that and return it in same packing           09:28 PM, 13th Feb                   Mohammad                   please wait i will create a return           09:28 PM, 13th Feb                   Mohammad                   the price is AED 23 just confirming ?           09:28 PM, 13th Feb                     hash                             09:29 PM, 13th Feb                     hash                    Will this be fine?           09:29 PM, 13th Feb                     hash                    yes           09:29 PM, 13th Feb                     hash                    will i going to receive the right item?           09:29 PM, 13th Feb                   Mohammad                   We are sorry we are unable to return it now as the packing is damaged           09:31 PM, 13th Feb                   Mohammad                   Please understand that we will not be able to re sell the item           09:32 PM, 13th Feb                   Mohammad                   As a componsation we can provide you AED 15 voucher if you accept it ?           09:32 PM, 13th Feb                     hash                    Ok           09:32 PM, 13th Feb                   Mohammad                   Is that ok if we give you a voucher ?           09:33 PM, 13th Feb                     hash                    ok just give me voucher instead           09:33 PM, 13th Feb                   Mohammad                   please share the email           09:33 PM, 13th Feb                   Mohammad                   we will raise a request for the voucher           09:33 PM, 13th Feb                   Mohammad                   and as we will get an update we will share it accordingly           09:34 PM, 13th Feb                   Mohammad                   Is there anything else I can help ?           09:36 PM, 13th Feb                     hash                    [email-masked]           09:36 PM, 13th Feb                   Mohammad                   thanx           09:37 PM, 13th Feb                   Mohammad                   we will update you           09:37 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:37 PM, 13th Feb                     hash                    Ok thank u           09:38 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096155