Subject: Ticket Assigned - Conversation with sam.magdy1989
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 17:18:12 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sam.magdy1989 sam.magdy1989                    Hi i bought qn item hello kitty t shirt with a skirt           08:51 PM, 13th Feb                     sam.magdy1989                    I only received 1 peace the t shirt only           08:51 PM, 13th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            08:56 PM, 13th Feb                     sam.magdy1989                    Hi Mohamed           08:58 PM, 13th Feb                     sam.magdy1989                    I made an order beHi i bought qn item hello kitty t shirt with a skirtfore           08:58 PM, 13th Feb                     sam.magdy1989                    I only received 1 peace the t shirt only           08:59 PM, 13th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           08:59 PM, 13th Feb                     sam.magdy1989                    9633652305           09:00 PM, 13th Feb                   Mohammad                   Please allow me to check it for you.            09:00 PM, 13th Feb                     sam.magdy1989                    Sure take your time           09:00 PM, 13th Feb                   Mohammad                   AED 99 is the price ?           09:00 PM, 13th Feb                     sam.magdy1989                    Yes           09:01 PM, 13th Feb                     sam.magdy1989                             09:02 PM, 13th Feb                     sam.magdy1989                    I only received this Tshirt           09:02 PM, 13th Feb                     sam.magdy1989                    And the skirt is missing           09:02 PM, 13th Feb                   Mohammad                   We apologies Please wait till then i raise a return for the incomplete unit           09:02 PM, 13th Feb                     sam.magdy1989                    The issue is i am in egypt now           09:03 PM, 13th Feb                   Mohammad                   ok i have created a return for you           09:03 PM, 13th Feb                     sam.magdy1989                    And i have the item with me           09:03 PM, 13th Feb                   Mohammad                   We are sorry but from there how it can be possible for return           09:04 PM, 13th Feb                     sam.magdy1989                    I understand           09:05 PM, 13th Feb                     sam.magdy1989                    I am saying that i am reporting this           09:05 PM, 13th Feb                     sam.magdy1989                    Because i just noticed it           09:05 PM, 13th Feb                     sam.magdy1989                    Can i return the peace when i get back on the 6th of March           09:05 PM, 13th Feb                   Mohammad                   return should be done within 14 days it is our policy           09:08 PM, 13th Feb                   Mohammad                   more than 14 days it can not be returned           09:08 PM, 13th Feb                     sam.magdy1989                    I understand but you need to make an exception hence it's your company's mistake           09:09 PM, 13th Feb                     sam.magdy1989                    Please reconsider and check for an exception           09:09 PM, 13th Feb                     sam.magdy1989                    The mistake is from your company and i can't except norm process for faulty item           09:09 PM, 13th Feb                     sam.magdy1989                    Am not returning just because i want to, i am complaining for an faulty item           09:10 PM, 13th Feb                   Mohammad                   please tell me the exact time when you will arive back           09:10 PM, 13th Feb                   Mohammad                   so that i can inform courier to visit the next day           09:10 PM, 13th Feb                     sam.magdy1989                    6th of march           09:10 PM, 13th Feb                     sam.magdy1989                    If he can arrive on the same address on the 7th that would be great           09:11 PM, 13th Feb                     sam.magdy1989                    Dubai academic city block 8 1st floor           09:11 PM, 13th Feb                   Mohammad                   so i will arrange the pick up on 7th of march is that ok ?           09:12 PM, 13th Feb                     sam.magdy1989                    Yes please, thank you           09:13 PM, 13th Feb                   Mohammad                   please also share your email           09:13 PM, 13th Feb                     sam.magdy1989                    [email-masked]           09:14 PM, 13th Feb                   Mohammad                   thanks           09:14 PM, 13th Feb                   Mohammad                   we will arrange it on 7th           09:14 PM, 13th Feb                   Mohammad                   Is there anything else I can help ?           09:14 PM, 13th Feb                     sam.magdy1989                    Also please           09:14 PM, 13th Feb                     sam.magdy1989                    There was a 29 aed refund because an item was cancelled by the company           09:14 PM, 13th Feb                     sam.magdy1989                    Is this refunded already ?           09:14 PM, 13th Feb                   Mohammad                   yes refund is already processed           09:15 PM, 13th Feb                   Mohammad                   it will go back to you account           09:15 PM, 13th Feb                     sam.magdy1989                    And what about this refund for the return will it be refunded when the carrier collect the iten           09:15 PM, 13th Feb                     sam.magdy1989                    Bank account you mean or store credit           09:15 PM, 13th Feb                   Mohammad                   yes after the collection refund will be processed           09:15 PM, 13th Feb                     sam.magdy1989                    To bank account or store account?           09:15 PM, 13th Feb                   Mohammad                   to your bank account           09:16 PM, 13th Feb                     sam.magdy1989                    Ok thanks, you been great help           09:16 PM, 13th Feb                   Mohammad                   happy to help you           09:17 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:17 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096095