Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 00:47:14 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    i alrady order online items. i recive email from you. that order not procced.           04:38 AM, 13th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            04:39 AM, 13th Feb                     User                    issue from your side. so what can i do           04:39 AM, 13th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           04:39 AM, 13th Feb                     User                    thx. i alrady mention the issu           04:39 AM, 13th Feb                     User                    can you chea           04:39 AM, 13th Feb                   Mohammad                   I need the order number or email           04:39 AM, 13th Feb                     User                    check my order status           04:40 AM, 13th Feb                     User                    9635098787           04:40 AM, 13th Feb                   Mohammad                   Please allow me to check it for you.            04:40 AM, 13th Feb                     User                    please           04:41 AM, 13th Feb                     User                    sure           04:41 AM, 13th Feb                   Mohammad                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9635098787) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9635098832).  The payment has been captured only once from your account which is for the new successfully placed order.           04:41 AM, 13th Feb                   Mohammad                   Your new order number is 9635098832           04:42 AM, 13th Feb                   Mohammad                   Is there anything else I can help ?           04:43 AM, 13th Feb                     User                    so.  when i can collect           04:43 AM, 13th Feb                   Mohammad                   It was placed on 12/02/2021           04:43 AM, 13th Feb                   Mohammad                   it will take 2-3 business days to be ready for pick up           04:44 AM, 13th Feb                   Mohammad                   an email will be send to you when the order will be ready for pick up           04:44 AM, 13th Feb                     User                    i needed quickly pls. can you mention in sys           04:45 AM, 13th Feb                   Mohammad                   It usually takes 2-3 days but i will forward your concern to make it asap           04:45 AM, 13th Feb                   Mohammad                   Is there anything else I can help ?           04:45 AM, 13th Feb                     User                    thx           04:46 AM, 13th Feb                   Mohammad                   welcome           04:47 AM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:47 AM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2092226