Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 20:52:55 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:18 AM, 13th Feb                     User                    Can you see my shoping cart           12:19 AM, 13th Feb                     User                    The items which I ordered  I want to collect tomorrow from airport road baby shop AbuDhabi           12:19 AM, 13th Feb                     User                    I visited today and  those items are available there           12:20 AM, 13th Feb                     User                    I need  confirmation if I could collect those item from airport road baby shop branch tomorrow after that I will do payment           12:22 AM, 13th Feb                     User                    I am waiting for a reply           12:22 AM, 13th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            12:27 AM, 13th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           12:27 AM, 13th Feb                     User                    I  selected items but I havenot done payment           12:29 AM, 13th Feb                   Mohammad                   ok so need to collect it tomorrow ?           12:30 AM, 13th Feb                     User                    Yes           12:30 AM, 13th Feb                   Mohammad                   We would like to inform you that collection will take 2-3 business days           12:30 AM, 13th Feb                   Mohammad                   as the item comes from warehouse           12:30 AM, 13th Feb                     User                    I know           12:30 AM, 13th Feb                     User                    I spoke babyshop sale lady           12:30 AM, 13th Feb                     User                    She said contact 800 numbers might be they help you  to arrange for tomorrow if item avaible in your selected pickup location           12:32 AM, 13th Feb                     User                    Customer service number           12:32 AM, 13th Feb                   Mohammad                   We apologies           12:33 AM, 13th Feb                   Mohammad                   but it will take 2-3 business days           12:34 AM, 13th Feb                   Mohammad                   Is there anything else I can help ?           12:34 AM, 13th Feb                     User                    If you could help or tell me whom I contact to get confirmation about the items if they are available           12:35 AM, 13th Feb                     User                    Ok thanks           12:35 AM, 13th Feb                   Mohammad                   We would surely help you but atleast 2-3 days it will take           12:37 AM, 13th Feb                     User                    If I place order then can you help me to get the items tomorrow           12:37 AM, 13th Feb                     User                    I understand your point           12:37 AM, 13th Feb                   Mohammad                   Tomorrow it self it can not be possible yes I can forward the concern to the warehouse to deliver it asap but i can not do false commitments as it usually take 2-3 days           12:38 AM, 13th Feb                     User                    I just want the items are  alreafy available at airport road  so if there is way so I could collect tomorrow instead of 2 to 3 days           12:39 AM, 13th Feb                   Mohammad                   You can check if the items available at the store you can take the items from the store instead of doing online order           12:39 AM, 13th Feb                     User                    Instore items are not in sale           12:40 AM, 13th Feb                     User                    Online 40 percent off           12:40 AM, 13th Feb                     User                    ?           12:40 AM, 13th Feb                     User                    Otherwise why should I ordered online           12:41 AM, 13th Feb                   Mohammad                   i can forward your concern to make it asap but as i said i can not do false commitments           12:41 AM, 13th Feb                   Mohammad                   I can try but i am not sure           12:42 AM, 13th Feb                     User                    I am not asking you for any false commitment but           12:42 AM, 13th Feb                   Mohammad                   See first you will order then the consignment will be created and after that only i can forward the message to the warehouse to make it fast           12:43 AM, 13th Feb                     User                    I only want if I ordered something and it's also avaible in my picked up store so is there anyway manager or supervisor of store who help me to give the items of my online orders           12:43 AM, 13th Feb                   Mohammad                   then also till the consignment you need to wait           12:44 AM, 13th Feb                   Mohammad                   You can get the items easily but as per the discount online discounts and offline discounts are different           12:44 AM, 13th Feb                     User                    Ok thanks           12:45 AM, 13th Feb                     User                    One last question           12:45 AM, 13th Feb                   Mohammad                   Yes           12:46 AM, 13th Feb                     User                    If  someone order online and items already available in selected picked up store then no delivery from water house .Am I right ?           12:48 AM, 13th Feb                     User                    Warehouse*           12:48 AM, 13th Feb                   Mohammad                   no online orders every item if it is available on store or not comes from warehouse only           12:49 AM, 13th Feb                   Mohammad                   as the store inventory is different and it is not mixed with the online orders           12:50 AM, 13th Feb                   Mohammad                   Is there anything else I can help ?           12:50 AM, 13th Feb                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:52 AM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2091962