Subject: Ticket Assigned - Conversation with Yvakamal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 18:06:10 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yvakamal Yvakamal                    Hi           09:53 PM, 10th Feb                     Yvakamal                             09:53 PM, 10th Feb                     Yvakamal                    Why this order is still processing ?           09:54 PM, 10th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:54 PM, 10th Feb                     Yvakamal                             09:55 PM, 10th Feb                   Mohammad                   Please allow me to check it for you.            09:55 PM, 10th Feb                     Yvakamal                    I am asking why this order still processing ?           09:55 PM, 10th Feb                     Yvakamal                    ok sure           09:55 PM, 10th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           09:55 PM, 10th Feb                     Yvakamal                    Lm852056008           09:56 PM, 10th Feb                   Mohammad                   this number is not order number           09:56 PM, 10th Feb                   Mohammad                   please share your email           09:56 PM, 10th Feb                     Yvakamal                    [email-masked]           09:57 PM, 10th Feb                     Yvakamal                    9634470506           09:57 PM, 10th Feb                     Yvakamal                    this is the order number           09:57 PM, 10th Feb                   Mohammad                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9634470506) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9634473262).  The payment has been captured only once from your account which is for the new successfully placed order.           09:59 PM, 10th Feb                   Mohammad                   your order was placed on 9th           10:00 PM, 10th Feb                     Yvakamal                    When you will send the order?           10:00 PM, 10th Feb                   Mohammad                   it is just one day it will be ready for collection with in 2-3 business days           10:00 PM, 10th Feb                     Yvakamal                    Ok but you will send it and no problem with the order right ?           10:01 PM, 10th Feb                   Mohammad                   You need to collect it           10:01 PM, 10th Feb                   Mohammad                   from the collection point           10:02 PM, 10th Feb                   Mohammad                   it was collection point delivery           10:02 PM, 10th Feb                     Yvakamal                    Collection point???           10:02 PM, 10th Feb                     Yvakamal                    circle k supermarket right?           10:02 PM, 10th Feb                     Yvakamal                    Hello           10:03 PM, 10th Feb                   Mohammad                   Circle K - FODEL Inside Discovery Tower 1, Ground Floor           10:03 PM, 10th Feb                   Mohammad                   Is there anything else I can help ?           10:03 PM, 10th Feb                     Yvakamal                    No thanks           10:05 PM, 10th Feb                   Mohammad                   welcome           10:05 PM, 10th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:05 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2083871