Subject: Ticket Assigned - Conversation with Sarah Latham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 01:16:13 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarah Latham Sarah Latham                    Yes I do           04:48 AM, 10th Feb                     Sarah Latham                    I ordered a bedroom set           04:49 AM, 10th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            04:49 AM, 10th Feb                     Sarah Latham                    Spent 3 hours online           04:49 AM, 10th Feb                     Sarah Latham                    trying to confirm           04:50 AM, 10th Feb                   Mohammad                   we apologies           04:50 AM, 10th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           04:50 AM, 10th Feb                     Sarah Latham                    I had 3/4 of the amount on my knet and was happy to pay the remainder in cash and tip the driver           04:51 AM, 10th Feb                     Sarah Latham                    Please check and follow up on my order           04:52 AM, 10th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           04:52 AM, 10th Feb                   Mohammad                   I need the order number           04:53 AM, 10th Feb                     Sarah Latham                    Yes I’m getting it           04:54 AM, 10th Feb                   Mohammad                   Then please share it           04:55 AM, 10th Feb                   Mohammad                   also share the email           04:55 AM, 10th Feb                     Sarah Latham                    8234514491           04:56 AM, 10th Feb                     Sarah Latham                    [email-masked]           04:57 AM, 10th Feb                   Mohammad                   Please allow me to check it for you.            04:57 AM, 10th Feb                     Sarah Latham                    Please do           04:58 AM, 10th Feb                   Mohammad                   the order was on validation cancelled           04:58 AM, 10th Feb                   Mohammad                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:58 AM, 10th Feb                     Sarah Latham                    Not acceptable           04:59 AM, 10th Feb                     Sarah Latham                    I will pay 100 on card and the rest cash or all cash           05:00 AM, 10th Feb                   Mohammad                   Please place a new order as your this order was not placed successfully           05:01 AM, 10th Feb                     Sarah Latham                    Now out of stock           05:01 AM, 10th Feb                     Sarah Latham                    it is not acceptable           05:02 AM, 10th Feb                   Mohammad                   We apologies but the previous order was not placed           05:02 AM, 10th Feb                     Sarah Latham                    because your site said that anyone can pay cash on delivery           05:03 AM, 10th Feb                   Mohammad                   Yes you can but before that you need to place a new order for the same           05:03 AM, 10th Feb                     Sarah Latham                    I’m not a new customer           05:03 AM, 10th Feb                     Sarah Latham                    I did           05:04 AM, 10th Feb                     Sarah Latham                    but there was no option for cash on delivery           05:04 AM, 10th Feb                   Mohammad                   I can understand but what i am telling you is that the previous order was not placed           05:05 AM, 10th Feb                   Mohammad                   it was cancelled           05:05 AM, 10th Feb                   Mohammad                   Please re order again           05:05 AM, 10th Feb                     Sarah Latham                    I expect my order Friday           05:05 AM, 10th Feb                     Sarah Latham                    I will pay cash or I will report this online           05:06 AM, 10th Feb                   Mohammad                   Please try to understand the order is cancelled           05:06 AM, 10th Feb                   Mohammad                   You need to place a new order           05:06 AM, 10th Feb                   Mohammad                   We apologies but we can not send the cancelled order           05:06 AM, 10th Feb                     Sarah Latham                    I took all snapshot of how you handled this           05:06 AM, 10th Feb                     Sarah Latham                    i did not cancel the order and no one called me           05:07 AM, 10th Feb                   Mohammad                   If the order was placed successfully I can make it faster           05:07 AM, 10th Feb                   Mohammad                   But if the order is cancelled I am not the authorized person to make any changes in that           05:08 AM, 10th Feb                   Mohammad                   It was on validation cancelled           05:08 AM, 10th Feb                     Sarah Latham                    it was the website, it is not acceptable           05:08 AM, 10th Feb                   Mohammad                   not cancelled by anyone           05:08 AM, 10th Feb                   Mohammad                   as the payment was unsuccessful the order was on validation cancelled           05:08 AM, 10th Feb                     Sarah Latham                    Cancelled by home centre as they did not call           05:09 AM, 10th Feb                   Mohammad                   The payment was not processed and due to this reason it was cancelled           05:09 AM, 10th Feb                     Sarah Latham                    Because they said you can pay cash on delivery           05:10 AM, 10th Feb                     Sarah Latham                    home center fault           05:11 AM, 10th Feb                   Mohammad                   I need to tell you that the order is cancelled it will not be sent           05:11 AM, 10th Feb                   Mohammad                   please we request you to place a new order.           05:11 AM, 10th Feb                   Mohammad                   Is there anything else I can help ?           05:12 AM, 10th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2079726