Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 22:34:35 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:02 AM, 10th Feb                   Bot                   Hi again!           02:02 AM, 10th Feb                     User                    I have make a return order            02:03 AM, 10th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            02:03 AM, 10th Feb                     User                    And didn't receive my credit yet            02:03 AM, 10th Feb                     User                    From about two weeks            02:03 AM, 10th Feb                     User                    I have make a return order And didn't receive my credit yet From about two weeks            02:06 AM, 10th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           02:07 AM, 10th Feb                     User                    OK            02:08 AM, 10th Feb                     User                    2000819164           02:08 AM, 10th Feb                   Mohammad                   Please allow me to check it for you.            02:09 AM, 10th Feb                   Mohammad                   have you returned the items to the courier ?           02:10 AM, 10th Feb                     User                    Yes since 15 January            02:11 AM, 10th Feb                     User                    25 January **           02:11 AM, 10th Feb                   Mohammad                   Please allow me to check it for you.            02:12 AM, 10th Feb                   Mohammad                   i need to check with the courier           02:13 AM, 10th Feb                   Mohammad                   as the tracking is showing invalid           02:13 AM, 10th Feb                   Mohammad                   do you have any tracking ID or return slip ?           02:14 AM, 10th Feb                     User                    One minute            02:15 AM, 10th Feb                   Mohammad                   sure           02:19 AM, 10th Feb                   Mohammad                   Is there anything else I can help ?           02:24 AM, 10th Feb                     User                    I just wanted to know when will I get my refund            02:27 AM, 10th Feb                     User                    This is the tracking number of the order 63745963989001            02:28 AM, 10th Feb                   Mohammad                   you will get it very soon           02:30 AM, 10th Feb                   Mohammad                   I has forwarded the concern to the courier and as i will get the update i will let you know           02:30 AM, 10th Feb                     User                    OK thanks for your help            02:32 AM, 10th Feb                   Mohammad                   welcome           02:34 AM, 10th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:34 AM, 10th Feb                     User                    This is the receipt I received from the courier            02:34 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2079534