Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 19:48:26 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:57 PM, 09th Feb                   Bot                   Hi again!           10:57 PM, 09th Feb                     User                    I have bought 8 items online xl size           10:58 PM, 09th Feb                     User                    Can I change it from the nearest shop with large size           10:58 PM, 09th Feb                     User                    or the exchange must be online           10:58 PM, 09th Feb                     User                    I sent you email with no feedback           10:58 PM, 09th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            11:17 PM, 09th Feb                     User                    I need to change delivered shipment from xl to larr           11:20 PM, 09th Feb                     User                    large           11:20 PM, 09th Feb                     User                    I already received it yesterday           11:20 PM, 09th Feb                     User                    what shall I do           11:20 PM, 09th Feb                     User                    does it has to be online           11:21 PM, 09th Feb                     User                    or I can do that through nearest shop mall of Egypt branch           11:21 PM, 09th Feb                   Mohammad                   Your item is from Max ?           11:26 PM, 09th Feb                     User                    Yes           11:30 PM, 09th Feb                   Mohammad                   For max please let me inform you that only return can be done           11:31 PM, 09th Feb                   Mohammad                   no exchnage is there           11:31 PM, 09th Feb                   Mohammad                   either online or from shop           11:31 PM, 09th Feb                     User                    2000935225           11:31 PM, 09th Feb                     User                    can i exchange it online?           11:32 PM, 09th Feb                     User                    this is the order number           11:32 PM, 09th Feb                     User                    can they just resend large size and take the xl items           11:32 PM, 09th Feb                   Mohammad                   We are sorry we do not have exchange policy           11:33 PM, 09th Feb                   Mohammad                   only return and refund can be done           11:33 PM, 09th Feb                   Mohammad                   Is there anything else I can help ?           11:34 PM, 09th Feb                     User                    I can’t get you           11:35 PM, 09th Feb                     User                    i can’t exchange the size either from the shop?           11:36 PM, 09th Feb                   Mohammad                   No           11:44 PM, 09th Feb                   Mohammad                   max no where exchange only           11:44 PM, 09th Feb                   Mohammad                   return and refund           11:44 PM, 09th Feb                   Mohammad                   Is there anything else I can help ?           11:47 PM, 09th Feb                     User                    Ok           11:47 PM, 09th Feb                     User                    Thanks Mohamed for your help           11:48 PM, 09th Feb                   Mohammad                   welcome always           11:48 PM, 09th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:48 PM, 09th Feb                     User                    Same to you           11:48 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2079162