Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 17:29:35 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I want to return my order please           09:07 PM, 09th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:17 PM, 09th Feb                     User                    I want to return my order           09:18 PM, 09th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           09:18 PM, 09th Feb                     User                    #2000938639           09:19 PM, 09th Feb                   Mohammad                   Is this COD of pre paid ?           09:22 PM, 09th Feb                     User                    I paid with card           09:22 PM, 09th Feb                   Mohammad                   Ok so you received and you want to return some items right ?           09:23 PM, 09th Feb                     User                    Yes           09:24 PM, 09th Feb                     User                    I ordered leggings only and I want to return it           09:25 PM, 09th Feb                   Mohammad                   You received the order ?           09:25 PM, 09th Feb                   Mohammad                   As in my system it is still in progress           09:25 PM, 09th Feb                     User                    Yes I received it one hour ago           09:26 PM, 09th Feb                   Mohammad                   Ok please be on hold           09:27 PM, 09th Feb                   Mohammad                   Ok done i have created a return           09:28 PM, 09th Feb                   Mohammad                   our courier will come to collect the item within 3-5 business days           09:28 PM, 09th Feb                   Mohammad                   your refund for EGP 160.40 will be credited back to account           09:28 PM, 09th Feb                   Mohammad                   Is there anything else I can help ?           09:28 PM, 09th Feb                     User                    No thank you so much for your help?           09:29 PM, 09th Feb                   Mohammad                   welcome           09:29 PM, 09th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:29 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2078582