Subject: New Reply Received - Order number 9628519959
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 10:12:44 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Order number 9628519959  Ticket comment <div>Hi,</div>
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<div id="yMail_cursorElementTracker_1612779128906">Still waiting for your reply.</div>
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<div id="yMail_cursorElementTracker_1612779143281">Regards</div>
<div id="yMail_cursorElementTracker_1612779145515">Prasad<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Sat, 6 Feb 2021 at 2:43 pm, Prasad Pachakale</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8946898552"><div>Hi,<div id="yiv8946898552yMail_cursorElementTracker_1612607655154"><br></div>
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<div id="yiv8946898552yMail_cursorElementTracker_1612607656251">This is ridiculous, after 19 days you have cancelled my order which is not acceptable at all. I would have bought some different shoes instead of this one if you would have told when the DSF was going on...And now sale is over and now you have cancelled my order which doesn't make any sense. Its not my fault if there was a system glitch. I have ordered the product which was listed online.</div>
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<div id="yiv8946898552yMail_cursorElementTracker_1612608065682">So in short i have lost my product and other item too which was listed in DSF.. I was hoping that i will get my purchase as you took so long time so sort this out.</div>
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<div id="yiv8946898552yMail_cursorElementTracker_1612608192040">Kindly explain</div>
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<div id="yiv8946898552yMail_cursorElementTracker_1612608197102">Regards</div>
<div id="yiv8946898552yMail_cursorElementTracker_1612608198979">Prasad</div>
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<br><div id="yiv8946898552ymail_android_signature"><a rel="noreferrer" id="yiv8946898552ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv8946898552yqt1794825965" id="yiv8946898552yqt57759"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sat, 6 Feb 2021 at 8:25 am, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv8946898552"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Prasad,</div>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Thank
you for shopping with us.</span></div>
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<span dir="ltr" style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">​</span><br>
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<span dir="ltr" style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">We would like to inform you that, due to some technical glitch we were unable to process your and w</span><span dir="ltr" style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">e
apologise for the inconvenience caused. </span>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Now we have cancelled the order and the
refund amount of AED 30.00 for order ID 9628519959, has been processed from our
side to your credit card under the transaction ID 169999990071139171.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">**
Noting that your card issuer requires 2-15 additional business days to process
the refund as per the bank norms.</span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure this won't happened again in the future purchases.<br><br>We would request you to please place your order on our website again. We thank you for your understanding and cooperation.<br></span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Once
again, sincere apologies and thank you for your patience.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Feel
free to get in touch with us for further assistance.</span></div>
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<div><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Your friends,</span></div>
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<span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">The </span><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">S</span><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">upport Team</span>
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