Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 23:05:35 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           02:47 AM, 07th Feb                   Bot                   Hi again!           02:47 AM, 07th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            02:47 AM, 07th Feb                     User                    i was buy one adidad shoes  but that one i retern for refund becouse of damage but they say to me refund get withing 7 days  now gone 10days i didn't get refund           02:49 AM, 07th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           02:50 AM, 07th Feb                     User                    9630980639           02:51 AM, 07th Feb                   Mohammad                   Please allow me to check it for you.            02:51 AM, 07th Feb                     User                    ok pleas check           02:51 AM, 07th Feb                   Mohammad                   refund is already done for AED 349 in my credit           02:51 AM, 07th Feb                     User                    i didn't get           02:52 AM, 07th Feb                   Mohammad                   It is credited in my credit please check it           02:52 AM, 07th Feb                     User                    what you saying ??           02:52 AM, 07th Feb                     User                    i didn't get you           02:53 AM, 07th Feb                     User                    how i get my money ??           02:53 AM, 07th Feb                   Mohammad                   Refund has been given in you my credit balance           02:53 AM, 07th Feb                     User                    when ?           02:53 AM, 07th Feb                   Mohammad                   We can check that your refund of AED 349.00 has been refunded to your online credit account.   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto ​www.centerpointstores.com Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option   Please be informed that your online credit can only be used once.           02:54 AM, 07th Feb                     User                    i dnt have acound in online           02:55 AM, 07th Feb                     User                    i pay currency           02:55 AM, 07th Feb                     User                    not online payment           02:55 AM, 07th Feb                   Mohammad                   Please be informed that for COD orders we can only refund the amount in my credit           02:55 AM, 07th Feb                     User                    pleas help           02:56 AM, 07th Feb                     User                    how i gent money back now           02:56 AM, 07th Feb                   Mohammad                   We apologies but refund has already be done           02:57 AM, 07th Feb                   Mohammad                   you can easily use the refund from my credit           02:57 AM, 07th Feb                     User                    how i dont no           02:58 AM, 07th Feb                     User                    your credit ?           02:58 AM, 07th Feb                   Mohammad                   We can check that your refund of AED 349.00 has been refunded to your online credit account.  You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto ​www.centerpointstores.com Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option  Please be informed that your online credit can only be used once.           02:58 AM, 07th Feb                     User                    i didn't get money yet           02:58 AM, 07th Feb                   Mohammad                   follow the steps to use my credit           02:58 AM, 07th Feb                   Mohammad                   Is there anything else I can help ?           02:59 AM, 07th Feb                     User                    i dnt understand anything           02:59 AM, 07th Feb                     User                    my money lost           02:59 AM, 07th Feb                   Mohammad                   It is not lost           03:02 AM, 07th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:05 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2065557