Subject: Ticket Assigned - Conversation with Warda.faheem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 20:54:51 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Warda.faheem warda.faheem                    Hi           12:42 AM, 07th Feb                     warda.faheem                    I need some help           12:42 AM, 07th Feb                     warda.faheem                    I had ordered for some perfumes and paid through card           12:43 AM, 07th Feb                     warda.faheem                    Now that order doesn't show in my account           12:43 AM, 07th Feb                     warda.faheem                    I have a screenshot shot of it           12:43 AM, 07th Feb                     warda.faheem                    It was click and collect           12:44 AM, 07th Feb                     warda.faheem                    I had been ordering before as well and it had worked fine for two orders           12:44 AM, 07th Feb                     warda.faheem                    This was my third one           12:44 AM, 07th Feb                     warda.faheem                    But I didnt receive any message for collection           12:44 AM, 07th Feb                     warda.faheem                    I waited and then I forgot           12:44 AM, 07th Feb                     warda.faheem                    Today when I ordered some other things I remembered that I had placed order but had not gotten my perfumes           12:45 AM, 07th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            12:45 AM, 07th Feb                   Mohammad                   Please share your email           12:45 AM, 07th Feb                     warda.faheem                    [email-masked]           12:46 AM, 07th Feb                     warda.faheem                    6264509693           12:46 AM, 07th Feb                     warda.faheem                    This was my order number i guess           12:46 AM, 07th Feb                     warda.faheem                    Can you track and check           12:47 AM, 07th Feb                     warda.faheem                    I cant find it in my order history           12:47 AM, 07th Feb                     warda.faheem                    Whereas money has been deducted           12:47 AM, 07th Feb                   Mohammad                   Please allow me to check it for you.            12:47 AM, 07th Feb                     warda.faheem                    It was 2 joop homme perfumes 2 coolwater and one other perfume i guess           12:47 AM, 07th Feb                     warda.faheem                    Thanks           12:47 AM, 07th Feb                   Mohammad                   We apologies the order has been marked not picked           12:48 AM, 07th Feb                   Mohammad                   your refund will be processed soon           12:48 AM, 07th Feb                     warda.faheem                    Nooo           12:49 AM, 07th Feb                     warda.faheem                    But I want to pick it           12:49 AM, 07th Feb                     warda.faheem                    Centrepoint didn't message me to pick           12:49 AM, 07th Feb                     warda.faheem                             12:50 AM, 07th Feb                     warda.faheem                    This is screenshot of centrepoint messages           12:50 AM, 07th Feb                     warda.faheem                    They messaged me on 23 dec that my package is waiting. I went n picked           12:51 AM, 07th Feb                     warda.faheem                    But then no other message for the 3rd order           12:51 AM, 07th Feb                     warda.faheem                    Last message is for my today's order that I just placed           12:51 AM, 07th Feb                     warda.faheem                    Who was suppose to tell me that my order is ready yo be picked up           12:52 AM, 07th Feb                   Mohammad                   We apologies           12:52 AM, 07th Feb                   Mohammad                   but now it can not be picked           12:52 AM, 07th Feb                   Mohammad                   as it was marked as not picked           12:52 AM, 07th Feb                     warda.faheem                    Hmmm ok.           12:52 AM, 07th Feb                   Mohammad                   We request you to kindly place a new order for the same           12:52 AM, 07th Feb                     warda.faheem                    What about refund then           12:53 AM, 07th Feb                   Mohammad                   Refund will be processed asap           12:53 AM, 07th Feb                   Mohammad                   as the order will be sent back to the warehouse           12:53 AM, 07th Feb                     warda.faheem                    It will come to my account directly?           12:53 AM, 07th Feb                   Mohammad                   yes           12:53 AM, 07th Feb                   Mohammad                   Is there anything else I can help ?           12:53 AM, 07th Feb                     warda.faheem                    Ok thank you           12:53 AM, 07th Feb                   Mohammad                   welcome           12:53 AM, 07th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:54 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2065391