Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 20:41:17 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           12:29 AM, 07th Feb                   Bot                   Hi again!           12:29 AM, 07th Feb                     User                    i want to return 2 items i received today           12:29 AM, 07th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            12:29 AM, 07th Feb                     User                    The size is big           12:29 AM, 07th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           12:29 AM, 07th Feb                     User                    LM8233348285           12:30 AM, 07th Feb                   Mohammad                   Please allow me to check it for you.            12:30 AM, 07th Feb                   Mohammad                   what are the item names ?           12:30 AM, 07th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:32 AM, 07th Feb                     User                    yes           12:32 AM, 07th Feb                     User                    Hello           12:32 AM, 07th Feb                     User                    this one           12:32 AM, 07th Feb                     User                    Only one item           12:33 AM, 07th Feb                   Mohammad                   I want the item name           12:34 AM, 07th Feb                   Mohammad                   I can not track it by this           12:34 AM, 07th Feb                     User                    Where can i find it           12:34 AM, 07th Feb                   Mohammad                   Can you send me item image ?           12:35 AM, 07th Feb                   Mohammad                   just click and send it           12:35 AM, 07th Feb                     User                    MAX  Graphic Print Short Sleeves T-shirt and Pyjama Set           12:35 AM, 07th Feb                     User                    This           12:36 AM, 07th Feb                     User                             12:36 AM, 07th Feb                   Mohammad                   ok please wait           12:37 AM, 07th Feb                   Mohammad                   Ok i have created a return           12:38 AM, 07th Feb                     User                    When will they pick it up?           12:38 AM, 07th Feb                   Mohammad                   our courier will contact you within 3-5 business daya           12:38 AM, 07th Feb                   Mohammad                   days           12:38 AM, 07th Feb                     User                    And the money           12:38 AM, 07th Feb                   Mohammad                   your refund for KWD 3.6 will be refunded back in your bank account           12:39 AM, 07th Feb                   Mohammad                   Is there anything else I can help ?           12:39 AM, 07th Feb                     User                    It is 4 kd           12:39 AM, 07th Feb                     User                    can i return it in the shop?           12:39 AM, 07th Feb                   Mohammad                   KWD 0.4 is voucher amount which is non refudable           12:40 AM, 07th Feb                   Mohammad                   Yes you can also return it in shop           12:40 AM, 07th Feb                     User                    Ooh ok           12:40 AM, 07th Feb                   Mohammad                   Is there anything else I can help ?           12:40 AM, 07th Feb                     User                    Ok i will return it in the shop ok?           12:40 AM, 07th Feb                   Mohammad                   Ok you can do that also           12:40 AM, 07th Feb                     User                    Ok thank you           12:40 AM, 07th Feb                   Mohammad                   Is there anything else I can help ?           12:40 AM, 07th Feb                   Mohammad                   welcome           12:40 AM, 07th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:41 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2065370