Subject: Ticket Assigned - Conversation with Squeaking Donut
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 18:31:55 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Squeaking Donut Squeaking Donut                    Two items from my order were cancelled but the listing is still up. So is the item available or not?           10:20 PM, 06th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            10:22 PM, 06th Feb                     Squeaking Donut                    Two items from my order were cancelled but the listing is still up. So is the item available or not?           10:23 PM, 06th Feb                   Mohammad                   We apologies for the inconvenience           10:23 PM, 06th Feb                     Squeaking Donut                    My Order is #9633412875           10:23 PM, 06th Feb                   Mohammad                   The products are out of stock but may be the site is not updated yet           10:24 PM, 06th Feb                   Mohammad                   Is there anything else I can help ?           10:24 PM, 06th Feb                     Squeaking Donut                    no thank you           10:25 PM, 06th Feb                     Squeaking Donut                    actually           10:25 PM, 06th Feb                     Squeaking Donut                    there is one thing           10:25 PM, 06th Feb                     Squeaking Donut                    part of my refund for the cancelled items says will be returned as credits           10:26 PM, 06th Feb                     Squeaking Donut                    can i request it to be returned on my card?           10:26 PM, 06th Feb                   Mohammad                   Please allow me to check it for you.            10:26 PM, 06th Feb                   Mohammad                   your refund will be sent back to the card           10:27 PM, 06th Feb                     Squeaking Donut                    can you confirm the total refund amount on the card?           10:27 PM, 06th Feb                   Mohammad                   AED 95.98           10:28 PM, 06th Feb                     Squeaking Donut                    the total refund amount is 118..           10:28 PM, 06th Feb                     Squeaking Donut                    I need all of it on the card           10:28 PM, 06th Feb                   Mohammad                   AED 22.01 is non refundable amount used form the voucher you used           10:29 PM, 06th Feb                     Squeaking Donut                    okay           10:29 PM, 06th Feb                     Squeaking Donut                    when will the credit reflect on my account?           10:29 PM, 06th Feb                     Squeaking Donut                    right now my credit balance is 0           10:30 PM, 06th Feb                   Mohammad                   it will take 2-15 business days to reflect the credit with the transaction ID 169999990086818987           10:30 PM, 06th Feb                   Mohammad                   refund will be done in your bank           10:30 PM, 06th Feb                   Mohammad                   not in my credit           10:31 PM, 06th Feb                     Squeaking Donut                    okay thanks           10:31 PM, 06th Feb                   Mohammad                   welcome           10:31 PM, 06th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:31 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2065040