Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 17:49:41 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:30 PM, 06th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:30 PM, 06th Feb                     User                    I want to exchange my shoes size           09:30 PM, 06th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           09:30 PM, 06th Feb                     User                    LM8233505646           09:31 PM, 06th Feb                   Mohammad                   Please allow me to check it for you.            09:32 PM, 06th Feb                     User                    Ok           09:33 PM, 06th Feb                   Mohammad                   you can visit any nearby store and exchange the product for size issue           09:33 PM, 06th Feb                   Mohammad                   Online exchange is no possible but return and refund can be done           09:34 PM, 06th Feb                     User                    When i can exchange size?           09:35 PM, 06th Feb                     User                    After receiving?           09:35 PM, 06th Feb                   Mohammad                   Yes after you receive please visit any store nearby and ask for exchange           09:36 PM, 06th Feb                   Mohammad                   it will be done easily           09:36 PM, 06th Feb                   Mohammad                   Is there anything else I can help ?           09:36 PM, 06th Feb                     User                    Can i go to my near branch khaitan Max ?           09:37 PM, 06th Feb                   Mohammad                   any shoemart shop           09:37 PM, 06th Feb                   Mohammad                   Please accept my apologies           09:38 PM, 06th Feb                   Mohammad                   The product belongs to MAX i was unable to see that           09:38 PM, 06th Feb                   Mohammad                   for max items only return and refund           09:38 PM, 06th Feb                   Mohammad                   there is no exchnage           09:39 PM, 06th Feb                     User                    Will you tell me please where is shoe mart shop near khaitan?           09:39 PM, 06th Feb                   Mohammad                   Your product is from max i was unable to trace that I thought the shoe you ordered is from shoemart           09:40 PM, 06th Feb                   Mohammad                   for max items there is no exchange           09:41 PM, 06th Feb                   Mohammad                   you need to return and refund           09:41 PM, 06th Feb                     User                    Ok then how can i return and refund?           09:41 PM, 06th Feb                   Mohammad                   When you receive it you can create a online request for return           09:44 PM, 06th Feb                   Mohammad                   or you can also return it in the store           09:44 PM, 06th Feb                     User                    Ok           09:45 PM, 06th Feb                   Mohammad                   Is there anything else I can help ?           09:46 PM, 06th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:49 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2064906