Subject: Ticket Assigned - Conversation with Galloping Juice
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 17:24:00 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Galloping  Juice Galloping  Juice                    I received a message from my email that my order was not processed and no amount was deducted to my account. When I checked my bank account it was deducted already. Please see attached screenshots           09:11 PM, 06th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:12 PM, 06th Feb                   Mohammad                   please share your email           09:12 PM, 06th Feb                     Galloping  Juice                             09:13 PM, 06th Feb                     Galloping  Juice                    That is the email I received           09:13 PM, 06th Feb                   Mohammad                   I need you email which you have used in order           09:13 PM, 06th Feb                     Galloping  Juice                    [email-masked]           09:14 PM, 06th Feb                   Mohammad                   Please allow me to check it for you.            09:15 PM, 06th Feb                     Galloping  Juice                    Ok           09:15 PM, 06th Feb                   Mohammad                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6271385450) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6271385492).  The payment has been captured only once from your account which is for the new successfully placed order.           09:16 PM, 06th Feb                   Mohammad                   Your new order is placed already with the order number 6271385492           09:17 PM, 06th Feb                     Galloping  Juice                    So the 6271385492 has been placed? Not the ***450? Just wanted to make sure that I have an order placed and on process           09:18 PM, 06th Feb                   Mohammad                   Yes           09:19 PM, 06th Feb                   Mohammad                   and money is deducted for one time only           09:19 PM, 06th Feb                   Mohammad                   Is there anything else I can help ?           09:20 PM, 06th Feb                     Galloping  Juice                    None so far! Thank you!           09:21 PM, 06th Feb                   Mohammad                   welcome           09:23 PM, 06th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:23 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2064807