Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 17:08:01 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
<span style="font-size:17px">Hello,</span><br>
<span style="font-size:17px">The order number is </span><span style="font-size:17px">9632438476. Joie mimzy 2 in 1 High chair (549 aed). On your website, the pictures were colorful and had yellow colors on a gray and white background and structure where as the one I received was shades of gray.</span><br>
<span style="font-size:17px">You can find attached the picture on the website and the photo of the product I received.</span><div dir="auto"><span style="font-size:17px">Thank you </span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Feb 6, 2021 2:44 AM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Lana,<br><br>
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<span style="font-size:14px">Thank you for reaching out us.</span><br>
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<span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span><br>
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<span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</span><br>
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<span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">We would also request you to provide us some snapshots of the wrong item you received.</span><br>
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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px" dir="ltr"> We look forward to hearing from you.</span></div>
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<span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"> Your friends,</span><br>
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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px" dir="ltr"> The Support Team.</span></div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2060053:1125156</span>

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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043190264533'>20210205_171659.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043190264535'>20210205_162422.jpg</a><br />3. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043190264536'>Screenshot_20210205-162343_Babyshop.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2060053