Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 00:51:00 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:32 AM, 06th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            04:34 AM, 06th Feb                     User                    Hi mohammad . I am nosheen from khobar. Few days back I ordered from max on sale some cosmetics           04:35 AM, 06th Feb                     User                    it was click and collect order. Today I collected my order wnd open. One of the lipstick was not sealed           04:36 AM, 06th Feb                     User                    And it was not new from outside.           04:36 AM, 06th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           04:37 AM, 06th Feb                     User                    As you can see in photos as well           04:37 AM, 06th Feb                   Mohammad                   Yes I have seen the image           04:38 AM, 06th Feb                   Mohammad                   Please share the order number           04:38 AM, 06th Feb                     User                             04:39 AM, 06th Feb                     User                    Did you get my order number           04:39 AM, 06th Feb                   Mohammad                   yes           04:40 AM, 06th Feb                     User                             04:40 AM, 06th Feb                   Mohammad                   Please allow me to check it for you.            04:40 AM, 06th Feb                     User                    Ok           04:40 AM, 06th Feb                   Mohammad                   what is the exact item name ?           04:41 AM, 06th Feb                     User                             04:42 AM, 06th Feb                   Mohammad                   Please be connected           04:43 AM, 06th Feb                   Mohammad                   I am working on it           04:43 AM, 06th Feb                     User                    Ok           04:43 AM, 06th Feb                   Mohammad                   I have refunded you for the item           04:44 AM, 06th Feb                   Mohammad                   refund for SAR 7.90 has been processed on 06/02/2021 with the transaction ID 169999990081275771.           04:45 AM, 06th Feb                     User                    Ok           04:45 AM, 06th Feb                   Mohammad                   The amount will take 2-15 business days to be reflect back in account           04:45 AM, 06th Feb                   Mohammad                   Is there anything else I can help ?           04:45 AM, 06th Feb                     User                    No fresh piece is available?           04:46 AM, 06th Feb                   Mohammad                   It may available           04:46 AM, 06th Feb                   Mohammad                   You can also visit the store for the item           04:46 AM, 06th Feb                     User                    It was on discount but now its not on website.           04:47 AM, 06th Feb                     User                    In stores I guess they wont give me on discount           04:47 AM, 06th Feb                   Mohammad                   Discount on store and online are different.           04:48 AM, 06th Feb                   Mohammad                   If the product is out of stock please wait for some time till it gets back in stock           04:49 AM, 06th Feb                     User                    Anyways Thank You for helping me out.           04:49 AM, 06th Feb                   Mohammad                   welcome           04:50 AM, 06th Feb                     User                    As it was not sealed so was skeptical to use it           04:50 AM, 06th Feb                   Mohammad                   Yes           04:50 AM, 06th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:50 AM, 06th Feb                     User                    Thank You.           04:50 AM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2061432