Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 19:44:21 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           11:26 PM, 05th Feb                     User                    i am not able to use my centerpoint gift card           11:26 PM, 05th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            11:27 PM, 05th Feb                     User                    gift card not working           11:27 PM, 05th Feb                     User                    its centerpoint gift card           11:27 PM, 05th Feb                   Mohammad                   Please share the front and back image of gift card           11:27 PM, 05th Feb                     User                    centerpoint gift card and sukkuran gift card both are same           11:27 PM, 05th Feb                   Mohammad                   I need to see it physically then i can assist you           11:29 PM, 05th Feb                   Mohammad                   Please provide the image           11:29 PM, 05th Feb                     User                    yes i am sending           11:30 PM, 05th Feb                   Mohammad                   Sure           11:30 PM, 05th Feb                     User                             11:32 PM, 05th Feb                     User                             11:33 PM, 05th Feb                     User                    this is my card           11:33 PM, 05th Feb                     User                    i am applying under shukran gift card           11:34 PM, 05th Feb                   Mohammad                   This card is only for store use           11:34 PM, 05th Feb                   Mohammad                   It is mentioned           11:34 PM, 05th Feb                   Mohammad                   On valid on store purchase not for online           11:34 PM, 05th Feb                     User                    where           11:34 PM, 05th Feb                     User                    in this pendamic situation its not advice to do direct shopping           11:35 PM, 05th Feb                     User                    is there any other way           11:35 PM, 05th Feb                   Mohammad                   on store like centrepoint babyshop it is mentioned on the back           11:35 PM, 05th Feb                   Mohammad                   No we apologies           11:35 PM, 05th Feb                     User                    in card where it is mentiones           11:36 PM, 05th Feb                   Mohammad                   back side           11:36 PM, 05th Feb                   Mohammad                   read the instrusctions           11:36 PM, 05th Feb                   Mohammad                   first point           11:37 PM, 05th Feb                     User                    its mentioned lifestyle stores in uae           11:37 PM, 05th Feb                     User                    is is point u mean           11:38 PM, 05th Feb                   Mohammad                   Yes all the store that are mentioned           11:38 PM, 05th Feb                   Mohammad                   but store not from online           11:38 PM, 05th Feb                   Mohammad                   Is there anything else I can help ?           11:38 PM, 05th Feb                     User                    statement not clear4           11:38 PM, 05th Feb                     User                    waste of time           11:39 PM, 05th Feb                     User                    i regreat to buy this           11:39 PM, 05th Feb                   Mohammad                   It is clearly mentioned on all store           11:39 PM, 05th Feb                   Mohammad                   You can use it on visiting the stores           11:39 PM, 05th Feb                   Mohammad                   Is there anything else I can help ?           11:40 PM, 05th Feb                     User                    that same store website only i am trying           11:40 PM, 05th Feb                   Mohammad                   Not for online purchase it will not work           11:40 PM, 05th Feb                     User                    even ur wesite indicates centerpoint stores           11:40 PM, 05th Feb                     User                    that means u need to use this name only in store           11:40 PM, 05th Feb                   Mohammad                   yes           11:40 PM, 05th Feb                     User                    what is this no logic           11:41 PM, 05th Feb                   Mohammad                   for using this we request you to kindly visit the store nearby           11:41 PM, 05th Feb                     User                    u r forcing people to go to shop           11:41 PM, 05th Feb                     User                    that even in covid time\           11:41 PM, 05th Feb                   Mohammad                   The card which you have purchased is store gift card           11:41 PM, 05th Feb                     User                    bad management           11:41 PM, 05th Feb                   Mohammad                   online gift card is different           11:41 PM, 05th Feb                   Mohammad                   We apologies for this           11:42 PM, 05th Feb                     User                    no use           11:42 PM, 05th Feb                   Mohammad                   We are sorry for this           11:42 PM, 05th Feb                   Mohammad                   Is there anything else I can help ?           11:42 PM, 05th Feb                     User                    can u check with ur management about our diffculty           11:43 PM, 05th Feb                   Mohammad                   sure           11:43 PM, 05th Feb                   Mohammad                   I will get back to you with an reply           11:43 PM, 05th Feb                     User                    i appeciate           11:43 PM, 05th Feb                   Mohammad                   it will take 24-48 hours           11:43 PM, 05th Feb                   Mohammad                   welcome           11:43 PM, 05th Feb                     User                    thks           11:44 PM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:44 PM, 05th Feb                     User                    bye           11:44 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2061097