Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 19:16:03 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I got my order today but it is not skinfit as mentioned           11:02 PM, 05th Feb                     User                    And the size is big too           11:02 PM, 05th Feb                     User                    Is it possible to exchange           11:03 PM, 05th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            11:03 PM, 05th Feb                   Mohammad                   ordern           11:03 PM, 05th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           11:03 PM, 05th Feb                     User                    LM4533286059           11:07 PM, 05th Feb                   Mohammad                   Please allow me to check it for you.            11:09 PM, 05th Feb                     User                    Ok thank you           11:09 PM, 05th Feb                   Mohammad                   For splash item we can only make a return and refund           11:10 PM, 05th Feb                   Mohammad                   Please confirm if you want to return it ?           11:10 PM, 05th Feb                     User                    Return           11:10 PM, 05th Feb                   Mohammad                   please wait i will create a return           11:11 PM, 05th Feb                     User                    Ok           11:11 PM, 05th Feb                   Mohammad                   return created           11:11 PM, 05th Feb                   Mohammad                   our courier will contact you within 3-5 business days for the collection           11:12 PM, 05th Feb                   Mohammad                   your refund for QAR 49 will be refunded in my credit account           11:12 PM, 05th Feb                   Mohammad                   Is there anything else I can help ?           11:12 PM, 05th Feb                     User                    Ok there is no exchange available right           11:12 PM, 05th Feb                   Mohammad                   No we apologies for this           11:13 PM, 05th Feb                     User                    Oh ok so next time bI can purchase with the money in my account           11:14 PM, 05th Feb                     User                    Is it credited already           11:14 PM, 05th Feb                   Mohammad                   No           11:14 PM, 05th Feb                   Mohammad                   When the courier will take the return back to Warehouse           11:15 PM, 05th Feb                   Mohammad                   after that it will be refunded           11:15 PM, 05th Feb                     User                    Ok           11:15 PM, 05th Feb                     User                    Thank you so much           11:15 PM, 05th Feb                   Mohammad                   welcome           11:15 PM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:15 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2061051