Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 16:49:08 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Yes           08:42 PM, 05th Feb                     User                    I ordered a night suite           08:42 PM, 05th Feb                     User                    You guys deducted money from my card           08:42 PM, 05th Feb                     User                    Then you canceled it           08:42 PM, 05th Feb                     User                    But did not refund my money           08:43 PM, 05th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            08:44 PM, 05th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           08:44 PM, 05th Feb                     User                    Yes           08:44 PM, 05th Feb                     User                    Wait           08:44 PM, 05th Feb                     User                    9633437490           08:44 PM, 05th Feb                   Mohammad                   Please allow me to check it for you.            08:44 PM, 05th Feb                   Mohammad                   refund for AED 38.14 has been processed on 05/02/2021 with the transaction ID 169999990086792389. The amount will take 2-15 business days to be reflect back in your account.           08:46 PM, 05th Feb                     User                    But why 38.14 when it was 45 deducted in the first place?           08:47 PM, 05th Feb                   Mohammad                   let me check it           08:47 PM, 05th Feb                   Mohammad                   Yes AED 6.85 is  credited back in my credit           08:47 PM, 05th Feb                   Mohammad                   Is there anything else I can help ?           08:48 PM, 05th Feb                     User                    Ok           08:48 PM, 05th Feb                     User                    No           08:48 PM, 05th Feb                     User                    Tha k you           08:48 PM, 05th Feb                   Mohammad                   welcome           08:48 PM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:48 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2060680