Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 01:24:08 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:15 AM, 05th Feb                     User                    I can't add or remove and items in my account           05:16 AM, 05th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            05:16 AM, 05th Feb                   Mohammad                   Have you placed the order ?           05:17 AM, 05th Feb                     User                    No           05:17 AM, 05th Feb                     User                    I wanted to order but I am unable to           05:17 AM, 05th Feb                     User                    I cannot view my basket           05:17 AM, 05th Feb                   Mohammad                   You are using the web ?           05:17 AM, 05th Feb                   Mohammad                   or the app ?           05:18 AM, 05th Feb                     User                    No app           05:18 AM, 05th Feb                   Mohammad                   Please refresh the app           05:18 AM, 05th Feb                   Mohammad                   or reinstall it once           05:18 AM, 05th Feb                     User                    I did all           05:18 AM, 05th Feb                     User                    Also sing out and sing in           05:18 AM, 05th Feb                   Mohammad                   Please use the PC / Laptop for placing the order           05:18 AM, 05th Feb                     User                    Its showing ur basket reached max           05:18 AM, 05th Feb                   Mohammad                   ok so may be you have exceded the limit           05:19 AM, 05th Feb                     User                    Ya i think when I tried with other phone it tood everything in that basket too           05:19 AM, 05th Feb                     User                    What should I do if exceeded the limit           05:20 AM, 05th Feb                   Mohammad                   Yes may be you have selected the maximum numbers of the item selected in one time           05:20 AM, 05th Feb                     User                    Can u remove from my basket           05:20 AM, 05th Feb                   Mohammad                   We apologies but we can not remove it           05:20 AM, 05th Feb                     User                    I am not able it remove           05:20 AM, 05th Feb                     User                    How should I remove then?           05:21 AM, 05th Feb                     User                    Any other suggestion           05:21 AM, 05th Feb                   Mohammad                   Please log in with PC or laptop and see if you can remove it from there           05:21 AM, 05th Feb                     User                    Ok I will try           05:21 AM, 05th Feb                   Mohammad                   ok sure           05:22 AM, 05th Feb                   Mohammad                   if then also problem arises           05:22 AM, 05th Feb                   Mohammad                   you can contact us.           05:22 AM, 05th Feb                     User                    Ok           05:22 AM, 05th Feb                     User                    Thankyou           05:22 AM, 05th Feb                   Mohammad                   welcome           05:22 AM, 05th Feb                     User                    But u can't empty my basket too           05:22 AM, 05th Feb                   Mohammad                   We are sorry but we can not           05:23 AM, 05th Feb                     User                    Ok           05:23 AM, 05th Feb                   Mohammad                   welcome           05:23 AM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:23 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2058636