Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 00:38:30 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           04:20 AM, 05th Feb                   Bot                   أهلا مرة أخرى!           04:20 AM, 05th Feb                     User                    English           04:20 AM, 05th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            04:21 AM, 05th Feb                     User                    last time i bought 2 item from online but size and fit is not good ,when i go to store for return the item Hafar al batin counterpoint store he said there is system problem we are not able to do , but in my order history status showing item is return,item with me now why it is showing this ,again i go next day the cashier said your item was return allready,kindly do the need full asap.  Hello           04:22 AM, 05th Feb                     User                             04:23 AM, 05th Feb                     User                             04:23 AM, 05th Feb                     User                             04:23 AM, 05th Feb                     User                    kindly check the details           04:23 AM, 05th Feb                     User                    Hello           04:23 AM, 05th Feb                   Mohammad                   yes i am checking it           04:24 AM, 05th Feb                     User                    ok           04:24 AM, 05th Feb                   Mohammad                   In the system it is showing that the refund is processed in cash           04:25 AM, 05th Feb                     User                    when i go next time this was showing in system           04:26 AM, 05th Feb                   Mohammad                   According to the system refund has been done           04:26 AM, 05th Feb                     User                    item is with me now           04:27 AM, 05th Feb                   Mohammad                   Ok means you have not returned the item ?           04:27 AM, 05th Feb                     User                    how come they not give me a money sir           04:28 AM, 05th Feb                   Mohammad                   also you have not recived the refund ?           04:28 AM, 05th Feb                     User                    what is the solution now ,what should i do for return and get money back           04:28 AM, 05th Feb                     User                    yes item is with me now sir           04:28 AM, 05th Feb                     User                             04:28 AM, 05th Feb                     User                    yes           04:28 AM, 05th Feb                     User                    if i received the money item should not with me right??           04:29 AM, 05th Feb                   Mohammad                   Please allow me to forward the case to the store and check with them           04:29 AM, 05th Feb                   Mohammad                   I will get back to you           04:30 AM, 05th Feb                   Mohammad                   please share your email           04:30 AM, 05th Feb                     User                    how long its take time ???           04:30 AM, 05th Feb                   Mohammad                   I will try to solve it asap           04:30 AM, 05th Feb                   Mohammad                   please share the email           04:30 AM, 05th Feb                     User                    As a customer i allready went two time in store but no response           04:31 AM, 05th Feb                   Mohammad                   We apologies let me work on it           04:31 AM, 05th Feb                     User                    this is really very bad experience received from counterpoint omni channel           04:31 AM, 05th Feb                   Mohammad                   We sincerely apologies for the inconvenience you faced.           04:32 AM, 05th Feb                   Mohammad                   Please be assured we will get it solved           04:32 AM, 05th Feb                     User                    How do i get the response from your side           04:33 AM, 05th Feb                     User                    My mail id is ahmed.iqbal37@ yahoo.com           04:33 AM, 05th Feb                   Mohammad                   Sure           04:35 AM, 05th Feb                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:35 AM, 05th Feb                     User                    thank u mohammed do your level best thanks again.           04:35 AM, 05th Feb                   Mohammad                   sure.           04:36 AM, 05th Feb                     User                    Contact no 0580825350           04:36 AM, 05th Feb                   Mohammad                   sure we will           04:38 AM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:38 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2058613