Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 22:04:11 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi! Good Morning!           01:42 AM, 05th Feb                     User                    I received my Order from Splash           01:42 AM, 05th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            01:43 AM, 05th Feb                     User                             01:44 AM, 05th Feb                     User                    I order kendal kylie jenner dress but it turns out only 1 plain dress.           01:45 AM, 05th Feb                   Mohammad                   Please allow me to check it for you.            01:47 AM, 05th Feb                     User                             01:47 AM, 05th Feb                     User                    Should be like this... but iReceived only this..           01:47 AM, 05th Feb                   Mohammad                   you recived wrong item ?           01:48 AM, 05th Feb                   Mohammad                   ok the item is wrong right ?           01:48 AM, 05th Feb                     User                    Yah! I think so... bcause i checkout as a guest thats y i cant see the history of my orders.?           01:49 AM, 05th Feb                   Mohammad                   no issue I will help you           01:50 AM, 05th Feb                   Mohammad                   the other item is correct ?           01:50 AM, 05th Feb                     User                    Items from Order 9632647384 AWB FP020221000472 are out for delivery today, please be available to receive it. Track it https://splashgcc.app.link/e/WhpBDHAEzdb.           01:50 AM, 05th Feb                     User                    I also have order same dress but still didnt received.kindly make sure thers no problem.thank u           01:51 AM, 05th Feb                   Mohammad                   the above image showing this order 9632531958           01:51 AM, 05th Feb                     User                    Yes and i have another order same items 9632647384... not yet deliver. Maybe its wrong again.           01:54 AM, 05th Feb                   Mohammad                   So first for this order 9632531958 i will create a return for you ok           01:54 AM, 05th Feb                   Mohammad                   please be on hold till then i create it           01:54 AM, 05th Feb                   Mohammad                   I have created the return for the order 9632531958           01:56 AM, 05th Feb                     User                    Yes pls...           01:56 AM, 05th Feb                     User                    Only the kendal kylie i will return ??           01:56 AM, 05th Feb                   Mohammad                   Yes           01:56 AM, 05th Feb                     User                    Its 2 item...           01:56 AM, 05th Feb                   Mohammad                   Our courier will contact you           01:56 AM, 05th Feb                     User                    Ok thank you           01:57 AM, 05th Feb                   Mohammad                   2  items ?           01:57 AM, 05th Feb                     User                    Then when i will received it back...           01:57 AM, 05th Feb                   Mohammad                   161724954 - - Kendall + Kylie printed oversized dress with round neck short sleeves and prints i have made return for this item           01:57 AM, 05th Feb                     User                    Ah ok...noted.           01:58 AM, 05th Feb                   Mohammad                   you will receive the refund as exchange is not there           01:58 AM, 05th Feb                   Mohammad                   Is there anything else I can help ?           01:58 AM, 05th Feb                     User                    When the courier come.. i will give the wrong item..then courier will hand over me the right one?? Am i right?           01:59 AM, 05th Feb                   Mohammad                   courier will contact you within 3-5 business days. And as i told that exchange is not possible for the splash items you will receive the refund for the item           02:00 AM, 05th Feb                   Mohammad                   AED 30.00           02:00 AM, 05th Feb                     User                    ?           02:00 AM, 05th Feb                   Mohammad                   Is there anything else I can help ?           02:02 AM, 05th Feb                     User                    I really like the dress..I got excited but when i opened it..It was disappointing.anyhow what to do. Just contact me.thanks           02:02 AM, 05th Feb                   Mohammad                   You can place a new order for the same           02:03 AM, 05th Feb                   Mohammad                   or you can also visit the store may be the item is available in any nearby store also           02:03 AM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2058500