Subject: Ticket Assigned - Conversation with Glossy Car
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 00:51:51 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Glossy Car Glossy Car                    Dear           04:36 AM, 04th Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           04:37 AM, 04th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            04:37 AM, 04th Feb                     Glossy Car                    ??           04:38 AM, 04th Feb                     Glossy Car                    I have received a wrong item other than i have requested and i have made a return request           04:38 AM, 04th Feb                     Glossy Car                    and no one called me to collect the item           04:38 AM, 04th Feb                     Glossy Car                    so could you please check           04:38 AM, 04th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           04:39 AM, 04th Feb                     Glossy Car                    2000885231           04:40 AM, 04th Feb                   Mohammad                   Please allow me to check it for you.            04:40 AM, 04th Feb                     Glossy Car                    Ok           04:40 AM, 04th Feb                   Mohammad                   the address is not there           04:41 AM, 04th Feb                   Mohammad                   please tell your full and correct address           04:41 AM, 04th Feb                   Mohammad                   so that i can forward to the courier           04:42 AM, 04th Feb                     Glossy Car                    ١٤ شارع عيسي الحمصاني متفرع من مصرف اللبيني خلف مدرسه علوي           04:42 AM, 04th Feb                     Glossy Car                    مريوطيه فيصل           04:43 AM, 04th Feb                     Glossy Car                    It is the same address that i received my item at           04:43 AM, 04th Feb                   Mohammad                   Please can you tell the address in full english ?           04:43 AM, 04th Feb                     Glossy Car                    14 EISSA HOMSANY STREET-LEBENY FAISL           04:44 AM, 04th Feb                     Glossy Car                    door 3           04:44 AM, 04th Feb                     Glossy Car                    Appartment 1           04:44 AM, 04th Feb                   Mohammad                   Is the mobile number is correct +201022381712 ?           04:45 AM, 04th Feb                     Glossy Car                    Yes           04:45 AM, 04th Feb                   Mohammad                   thanks for confirmation           04:45 AM, 04th Feb                   Mohammad                   Please allow me to forward it to the courier           04:45 AM, 04th Feb                     Glossy Car                    I should receive the full amount that i have paid even the shipping rightt???           04:46 AM, 04th Feb                   Mohammad                   the voucher value is non refundable that you used           04:46 AM, 04th Feb                   Mohammad                   your refund will be of EGP 98.3           04:47 AM, 04th Feb                     Glossy Car                    Why is that? It’s not my fault at all           04:47 AM, 04th Feb                     Glossy Car                    i have recieved a completely wrong item           04:48 AM, 04th Feb                     Glossy Car                    i should recieve 118 as i a paid           04:48 AM, 04th Feb                   Mohammad                   We apologies but the amount taken from the voucher are non refundable           04:48 AM, 04th Feb                     Glossy Car                    i’m not talking about the Amount of the vocher           04:48 AM, 04th Feb                   Mohammad                   EGP 8.7 is voucher value that was used from vouvher           04:48 AM, 04th Feb                     Glossy Car                    I’m talking about the amount that i have paid which is 120           04:49 AM, 04th Feb                   Mohammad                   you will get the full refund what was deducted from card EGP 98.3           04:50 AM, 04th Feb                   Mohammad                   EGP 8.7 was taken from voucher           04:50 AM, 04th Feb                     Glossy Car                    Ok when the courier will come?           04:50 AM, 04th Feb                     Glossy Car                    and what about the shipping that i have paid?           04:50 AM, 04th Feb                   Mohammad                   i need to forward the address and after that it will take 3-5 business days to collect           04:50 AM, 04th Feb                     Glossy Car                    Okk thankss           04:51 AM, 04th Feb                   Mohammad                   Shipping and everything is included in EGP 98.3           04:51 AM, 04th Feb                     Glossy Car                    Okk           04:51 AM, 04th Feb                   Mohammad                   welcome           04:51 AM, 04th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:51 AM, 04th Feb                     Glossy Car                    You too thanks           04:51 AM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054570