Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Feb 2021 21:40:06 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Yes           01:16 AM, 04rd Feb                     User                    My item in the order cancelled twice           01:16 AM, 04rd Feb                     User                    why you showing this is available in that case           01:17 AM, 04rd Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            01:17 AM, 04rd Feb                     User                    Now to order a single item I need to pay delivery charges           01:17 AM, 04rd Feb                     User                    The same item last order also canceled by you           01:18 AM, 04rd Feb                     User                    This time again got canceled by you           01:18 AM, 04rd Feb                   Mohammad                   We apologies for that           01:18 AM, 04rd Feb                   Mohammad                   may be the site is not updated yet           01:18 AM, 04rd Feb                     User                    then y it is showing as availabile in the list           01:18 AM, 04rd Feb                     User                    its more than a week now after you canceled previous order           01:19 AM, 04rd Feb                     User                    I can select another item but you need to discount the delivery charge as I cannot make again 200           01:19 AM, 04rd Feb                     User                    You can verify my last two order           01:20 AM, 04rd Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           01:20 AM, 04rd Feb                     User                    9633051923           01:21 AM, 04rd Feb                   Mohammad                   Please allow me to check it for you.            01:22 AM, 04rd Feb                     User                    Old order 9631110542           01:23 AM, 04rd Feb                   Mohammad                   refund has been processed for this 9631110542 on 26/01/2021           01:25 AM, 04rd Feb                   Mohammad                   for the camcelled item           01:25 AM, 04rd Feb                   Mohammad                   Is there anything else I can help ?           01:27 AM, 04rd Feb                     User                    Yes           01:30 AM, 04rd Feb                     User                    Did you understand my concern           01:30 AM, 04rd Feb                     User                    the same item got canceled in both order           01:30 AM, 04rd Feb                     User                    y           01:30 AM, 04rd Feb                     User                    so to order a single item I need to pay delivery charges           01:30 AM, 04rd Feb                   Mohammad                   Ok I would like to inform you that           01:31 AM, 04rd Feb                     User                    so you need to arrange without delivery charges when I order next less than 200 aed item           01:31 AM, 04rd Feb                   Mohammad                   Before sending the item it always go through a quality check           01:31 AM, 04rd Feb                     User                    How did this happen twice           01:31 AM, 04rd Feb                   Mohammad                   and in that we found that the item is not in the condition to be sold           01:31 AM, 04rd Feb                     User                    That’s the concern           01:32 AM, 04rd Feb                   Mohammad                   this is the reason it got cancelled           01:32 AM, 04rd Feb                   Mohammad                   Is there anything else I can help ?           01:33 AM, 04rd Feb                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:39 AM, 04rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054422