Subject: New Reply Received - Wrong item received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Feb 2021 05:41:51 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Wrong item received   Ticket comment <div dir="ltr">Thanks for your email and prompt response 
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<div>Actually I would like to have what I ordered originally. Would be really great if you arranged for a delivery. Below is what I originally ordered ( the pj set)</div>
<div>Thanks </div>
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<div>Enas</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4ODI0MTkxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cJVuzGQ-Ou21pf3-AOZgNbICqAqN4AzdA88ZvVMais0"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 1 Feb 2021, at 4:30 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Enas,<br>
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Thanks for getting in touch with us.<br>
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We are truly sorry for the inconvenience caused to you.<br>
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​We would like to inform you that we have created a return for the item you the issue. Our courier will contact you for the collection of the order within 3-5 business days.</div>
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<div dir="ltr">Your refund for AED 35.00 will be credited back in your account.<br>
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We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
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Your friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2041014