Subject: Ticket Assigned - Conversation with roudhaq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Feb 2021 01:12:33 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roudhaq roudhaq                    I placed an order, and it has been deducted from my bank account. Then I received a message & email saying that my order has not been processed           04:56 AM, 01st Feb                     roudhaq                    order number 9632458320           04:57 AM, 01st Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            04:59 AM, 01st Feb                   Mohammad                   please share the email.           05:00 AM, 01st Feb                   Mohammad                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9632458320) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9632458332).  The payment has been captured only once from your account which is for the new successfully placed order.           05:02 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2042356