Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 20:59:46 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Worst experience buying from your application. Will not do it again. I put things in the cart and after i paid by card, i get a message saying “refund because products are not available”. Why do you have them displayed as “in stock” when the products are not available at warehouse. Then you mention a refund which will take up to 14 working days, and i haven’t received anything to my bank account and it has been over 17 days!           12:31 AM, 01st Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            12:31 AM, 01st Feb                   Mohammad                   We apologies           12:31 AM, 01st Feb                   Mohammad                   as the website may not be updated           12:32 AM, 01st Feb                     User                    Then do not make an application if you cant seem to know whats in stock and whats out of stock           12:32 AM, 01st Feb                     User                    Also when is my refund going to occur this has taken so long that i regret ordering and paying by card!           12:33 AM, 01st Feb                     User                    I thought this was a respected application and a well-known store that will not just refund my products after one hour of ordering           12:33 AM, 01st Feb                     User                    and a refund that is going to take a month?!!!           12:34 AM, 01st Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           12:34 AM, 01st Feb                     User                    9627516308           12:34 AM, 01st Feb                   Mohammad                   Please allow me to check it for you.            12:35 AM, 01st Feb                     User                    Please do           12:36 AM, 01st Feb                   Mohammad                   I can check that refund has been processed           12:37 AM, 01st Feb                   Mohammad                   it must be credited please can you check with the bank ?           12:37 AM, 01st Feb                     User                    I did not get any message from the bank           12:37 AM, 01st Feb                     User                    When was it processed           12:38 AM, 01st Feb                   Mohammad                   it was processed on 09/01/2021           12:41 AM, 01st Feb                   Mohammad                   amount take 2-15 business days to get credit back           12:41 AM, 01st Feb                   Mohammad                   can you please check your bank account statement           12:42 AM, 01st Feb                     User                    Its not there           12:42 AM, 01st Feb                   Mohammad                   Please share the bank statement from 09/01/2021 to 31/01/2021           12:44 AM, 01st Feb                     User                    It was processed on 9/1           12:45 AM, 01st Feb                     User                    It has been 17 days and nothing is in my account yet           12:45 AM, 01st Feb                     User                    i did not receive a message from my bank           12:46 AM, 01st Feb                   Mohammad                   Please share the bank statement from 09/01/2021 to 31/01/2021           12:47 AM, 01st Feb                   Mohammad                   so that i can check and investigate           12:47 AM, 01st Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:51 AM, 01st Feb                     User                    We are           12:51 AM, 01st Feb                     User                    I dont have the bank statement           12:51 AM, 01st Feb                     User                    I need to contact the bank to get it           12:51 AM, 01st Feb                     User                    once i do           12:52 AM, 01st Feb                     User                    should i get back on this chat and talk to u?           12:52 AM, 01st Feb                     User                    ??           12:53 AM, 01st Feb                   Mohammad                   sure           12:55 AM, 01st Feb                   Mohammad                   you can also mail the statement           12:55 AM, 01st Feb                   Mohammad                   on [email-masked]           12:55 AM, 01st Feb                   Mohammad                   Is there anything else I can help ?           12:55 AM, 01st Feb                     User                    No thanks           12:56 AM, 01st Feb                   Mohammad                   welcome           12:59 AM, 01st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:59 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2042110