Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 20:51:07 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello today I bought 2 carpets but it doesn’t fit to my home can i return back?           12:44 AM, 01st Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            12:45 AM, 01st Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           12:45 AM, 01st Feb                     User                    I didn’t order I bought from shopping center           12:46 AM, 01st Feb                   Mohammad                   Store purchase ?           12:46 AM, 01st Feb                   Mohammad                   You can exchange the product by visiting the same store           12:47 AM, 01st Feb                     User                    Just exchange?           12:47 AM, 01st Feb                     User                    but I want carpet there is no avalible in store. just seems online . can we exchange that way ?           12:49 AM, 01st Feb                     User                    I can buy online and give back carpets which is I bought           12:49 AM, 01st Feb                   Mohammad                   Sorry for the store purchase exchange or return can be only done on store.           12:49 AM, 01st Feb                     User                    I can return ya?           12:49 AM, 01st Feb                     User                    for carpet is it ok?           12:50 AM, 01st Feb                   Mohammad                   You can return or exchange that you need to confirm with store           12:50 AM, 01st Feb                   Mohammad                   as store policies are different with online one           12:50 AM, 01st Feb                     User                    Thank you           12:50 AM, 01st Feb                   Mohammad                   welcome.           12:50 AM, 01st Feb                   Mohammad                   Is there anything else I can help ?           12:50 AM, 01st Feb                     User                    ? no           12:50 AM, 01st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:50 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2042097