Subject: Ticket Assigned - Conversation with Rolling Unicorn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 18:55:20 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Unicorn Rolling Unicorn                    i am not able to make the payment using my shukran card           10:33 PM, 31st Jan                     Rolling Unicorn                    points i mean           10:33 PM, 31st Jan                     Rolling Unicorn                    ???           10:35 PM, 31st Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            10:36 PM, 31st Jan                   Mohammad                   please share your email           10:37 PM, 31st Jan                     Rolling Unicorn                    i am trying to make the payment using my shukran points but i am not getting shukran in my payment method           10:37 PM, 31st Jan                     Rolling Unicorn                    [email-masked]           10:38 PM, 31st Jan                   Mohammad                   Please allow me to check it for you.            10:38 PM, 31st Jan                     Rolling Unicorn                    ok thank you           10:38 PM, 31st Jan                   Mohammad                   please refresh the app or re install it once           10:39 PM, 31st Jan                   Mohammad                   please also use PC/laptop for doing order           10:39 PM, 31st Jan                     Rolling Unicorn                    PC also same issue faced           10:39 PM, 31st Jan                   Mohammad                   Please try by doing reinstalling the app once           10:42 PM, 31st Jan                   Mohammad                   hope this will help you.           10:42 PM, 31st Jan                     Rolling Unicorn                    when i am facing the same issue on the browser also how can reinstalling the app can help with it           10:43 PM, 31st Jan                   Mohammad                   This must be due to some bug or error           10:44 PM, 31st Jan                   Mohammad                   and your ok to redeem option is set as NO           10:45 PM, 31st Jan                   Mohammad                   may be this is the reason you are not getting the option to pay           10:45 PM, 31st Jan                   Mohammad                   We request you to kindly get in touch with shukran team once           10:46 PM, 31st Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:55 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2041905