Subject: Ticket Assigned - Conversation with PurplePrincess Taima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 17:36:55 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with PurplePrincess Taima PurplePrincess Taima                    how do i redeem the buy 2 at 20%off           08:58 PM, 31st Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            08:58 PM, 31st Jan                     PurplePrincess Taima                    how do i redeem the buy 2 at 20%off           08:59 PM, 31st Jan                   Mohammad                   You need to select the item which are under the offers and at the checkout it will automatically show you the discounted price.           09:00 PM, 31st Jan                     PurplePrincess Taima                    well its not happening           09:01 PM, 31st Jan                   Mohammad                   Please can you tell me where you are doing that ?           09:01 PM, 31st Jan                   Mohammad                   Max or centrepoint ?           09:01 PM, 31st Jan                     PurplePrincess Taima                    centrepoint           09:01 PM, 31st Jan                   Mohammad                   Please allow me to check it for you.            09:02 PM, 31st Jan                     PurplePrincess Taima                    ok           09:04 PM, 31st Jan                   Mohammad                   Yes           09:06 PM, 31st Jan                   Mohammad                   I would like to inform you that           09:06 PM, 31st Jan                   Mohammad                   There is a promo code EXT25 which you have to apply for 20% discount           09:06 PM, 31st Jan                   Mohammad                   but the value of the order should be above 30 KWD then it will be validated           09:07 PM, 31st Jan                     PurplePrincess Taima                    what about the buy 2 at 20%off           09:08 PM, 31st Jan                   Mohammad                   the same for that your items must be above KWD 30           09:08 PM, 31st Jan                   Mohammad                   or KWD 30           09:08 PM, 31st Jan                     PurplePrincess Taima                    no im talking about items that say buy 2 at 20%off           09:09 PM, 31st Jan                   Mohammad                   I am telling about the same thing for that you need to select the items ok and for discount the item should be KWD 30 and above           09:10 PM, 31st Jan                   Mohammad                   and then when you will apply EXT25 code           09:10 PM, 31st Jan                   Mohammad                   you will get the discount           09:10 PM, 31st Jan                     PurplePrincess Taima                    the code is for 25%off           09:11 PM, 31st Jan                     PurplePrincess Taima                    what about the extra 20%           09:11 PM, 31st Jan                   Mohammad                   Let me again check and get back to you.           09:12 PM, 31st Jan                   Mohammad                   Please share your email and phone number.           09:12 PM, 31st Jan                     PurplePrincess Taima                    sure are you getting access to my cart?           09:13 PM, 31st Jan                   Mohammad                   I am but i can not see any email or phone.           09:13 PM, 31st Jan                     PurplePrincess Taima                    [email-masked]           09:13 PM, 31st Jan                     PurplePrincess Taima                    +96597630567           09:14 PM, 31st Jan                   Mohammad                   Thanks           09:14 PM, 31st Jan                     PurplePrincess Taima                    in my cart im referring to           09:14 PM, 31st Jan                     PurplePrincess Taima                    Solid Slim Fit Leggings with Elasticated Waistband           09:14 PM, 31st Jan                   Mohammad                   I will check with the team and get in touch with you with more informations about this           09:14 PM, 31st Jan                     PurplePrincess Taima                    today?           09:15 PM, 31st Jan                   Mohammad                   ok just wait let me check also           09:15 PM, 31st Jan                   Mohammad                   I am sending you a screenshot           09:17 PM, 31st Jan                   Mohammad                   See in this i have selected 2 same size and then the offer is claimed           09:17 PM, 31st Jan                   Mohammad                   original price was KWD 4.50 and after offer KWD 3.60           09:18 PM, 31st Jan                     PurplePrincess Taima                    no not this           09:18 PM, 31st Jan                     PurplePrincess Taima                             09:19 PM, 31st Jan                   Mohammad                   I am telling you that you can do that with your product           09:19 PM, 31st Jan                     PurplePrincess Taima                    do you see the buy 2 at 20%           09:19 PM, 31st Jan                   Mohammad                   Ok i will check that product also           09:19 PM, 31st Jan                   Mohammad                   can you send me the direct link of the product           09:21 PM, 31st Jan                     PurplePrincess Taima                    https://www.centrepointstores.com/kw/en/Women/Clothing/Bottoms/Leggings-and-Jeggings/SPLASH-Solid-Slim-Fit-Leggings-with-Elasticated-Waistband/p/162822029           09:21 PM, 31st Jan                   Mohammad                   I need to check that with our team           09:24 PM, 31st Jan                   Mohammad                   and get back to you on email           09:24 PM, 31st Jan                     PurplePrincess Taima                    no please dont           09:24 PM, 31st Jan                     PurplePrincess Taima                    i need it in this chat           09:24 PM, 31st Jan                   Mohammad                   I need to forward the issue so that I can get the clarification           09:28 PM, 31st Jan                   Mohammad                   for that i need to forward the chat           09:28 PM, 31st Jan                     PurplePrincess Taima                    ok ill wait           09:29 PM, 31st Jan                   Mohammad                   Thanks for cooperation           09:29 PM, 31st Jan                   Mohammad                   i will surely get back to you on [email-masked]           09:30 PM, 31st Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:30 PM, 31st Jan                     PurplePrincess Taima                    so when will i get a reply?           09:30 PM, 31st Jan                   Mohammad                   as soon as possible           09:30 PM, 31st Jan                     PurplePrincess Taima                    today?           09:30 PM, 31st Jan                   Mohammad                   I will try today or most probably tomorrow           09:31 PM, 31st Jan                   Mohammad                   Is that Ok ?           09:31 PM, 31st Jan                     PurplePrincess Taima                    no today please           09:31 PM, 31st Jan                   Mohammad                   Ok please let me forward so that I can get a response from my team           09:32 PM, 31st Jan                     PurplePrincess Taima                    ok           09:33 PM, 31st Jan                   Mohammad                   Yes i would like to tell you that           09:34 PM, 31st Jan                   Mohammad                   May be the discount is not on that product and it was not updated on the website           09:34 PM, 31st Jan                   Mohammad                   as i have checked other items in all other offer is claiming automatically           09:34 PM, 31st Jan                   Mohammad                   but in this offer is not coming           09:34 PM, 31st Jan                   Mohammad                   that means the image is wrong or by mistake it is posted for discount.           09:35 PM, 31st Jan                     PurplePrincess Taima                    oh ok           09:36 PM, 31st Jan                     PurplePrincess Taima                    thank you for the help           09:36 PM, 31st Jan                   Mohammad                   welcome           09:36 PM, 31st Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:36 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2041705