Subject: Offline store's concerns Update
From: Shakeeb Arsalan <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 31 Jan 2021 03:34:12 -0700 (MST)

Hi Team, 

Please be informed from now on whenever we get any concern from the customer regarding the offline stores then that should be handled by us only. 

We should collect the store's information (City & Store's Name & Address), the we should forward the case to the respective SPOCs, Hence inform the customer that we will get back to him within 24/48 Hours. 

Imprtant note: do not mention that offline and online stores are two different platforms. 

Regards 
Shakeeb